Oasthouse Table Table — Restaurant in England

Had a lovely xmas 2017 meal here, with my family. It was a first time visit for us, so impressions mean a lot, for future references. The bar/restaurant, is situated in the grounds of 'Premier Inn', off of 'Osmaston Park Road, Derby', & is built on the former army barracks ground. The place looks appealing however, the restaurant seating area is quite small, &, we found the bar seating area, needs renovation work. The bar staff ( even with only a few of us, at the bar), rarely cracked a smile, were very slow, &, the drinks, a little on the expensive side. Not one of my favourite places, but gr8 for food, at the time, 24th, December, 2017. In the year of 24th December, 2018, i booked a table at this place again, 3 weeks prior to attending, &, requested 'Turkey Dinners' for 6 of us (2 of the people were in their 80's, with 1 being totally blind). On the day in question, upon arrival, we were informed that we had to have chicken, as what 'Turkey' they had left, they wanted for xmas day then, when all 6 of us were their, it took them 20 minutes to get someone to take our order, yet there were only us, &, a family of 8 in the restaurant (who had been already waiting their 1.5 hours, for their food, after ordering a 3 course meal, who had walked out once but, came back, &, waited a further half hour, whilst we were their, before getting their starter). We had waited for 55 minutes for our starter (1hr 15 min's overall), before we complained to the manager, who then informed us that, his chef didn't show up for work so, he's having to do the cooking. 10 min's later (1hr 25 min's overall), we all got our dead easy to make starter, &, had to wait a further 45 minutes after that, for our main course (chicken). After giving the manager another piece of our minds, at the end, they still had the audacity to charge us full price so we stressed that we'd never go back their, after all of that rigmourole!!! 'I WHOLLY, DO NOT RECOMMEND THIS PLACE FOR FOOD, OR, DRINKS, AS THEY ALL WORK AT #SNAILS PACE'!!! DISGRACEFUL BEHAVIOUR BY ALL LAZY STAFF MEMBERS THEIR,...

Not visited for a while since previous poor experience we thought we would try again... Unfortunately this wasn't that much improved frim our previous visit 😞 We ordered ▪︎ Serlion steak (medium rare) - Didn't taste like it had been seasoned. Warm. Not left to 'rest' so bled. Fat needed rendering ▪︎ Scampi with mushy pease & mashed potatoes instead of chips - Scampi lacked any moisture & not red hot. Mashed potatoes were warm & dry in texture. Not fluffy & creamy how you would expect mashed potatoes to be. Mushy peas - tiny amount & luke warm & not moist!! ▪︎ Gammon - Lovely despite a very small portion for the price!!

Overall - ▪︎ Quality of meals very poor for two out of three. Even though we had discount on two meals, it didn't make up for them not being up to standard ▪︎ Have meal portions been reduced in size??? Not good value for money!! ▪︎ Atmosphere was very 'sombre', no excitement despite there being Christmas decorations. And it was freezing cold!! 🥶 ▪︎ Although waitress was polite she seemed very 'busy' even though most tables were empty but she was 'here, there & everywhere' so service appeared slow. She was called away for a while so one table left unfinished from setting up with cleaning products on top & an empty tray stand with cleaning products hanging from it was next to our table from the moment we arrived till we left so we used it to clear our own table after our meal which the waitress took away without saying anything (maybe she hadn't realised what we'd done??). ▪︎ I thought this time around our meal & overall experience would have been better from our previous visit, but unfortunately it wasn't ▪︎ Unfortunately we won't be recommending this...

Our waitress Tasha went above and beyond. Unfortunately when my meal was delivered it had a hair sitting on my egg, we discretely called our waitress over and her response was perfect... apologies (and its just one of those things that happen) immediately, plate whisked away, pops back and apologises again we're so sorry kitchen are re-cooking your meal and I will bring it as soon as I can... my father whispered they're probably just going to whip the egg off and cook you a fresh one... which actually would have been fine as that's all it was touching... a little bit of a wait and a completely fresh meal was popped in front of me... beautifully cooked and presented, steaming hot... and we're advised that the meal will be comped...

I trained as a waitress in the late 80's and that was the industry standard, if there is an issue with the meal it should be replaced and comped... never once has anyone ever provided that perfect service in 36 years... until Tasha yesterday.

I don't make a habit of complaining but having multiple qualifications in customer service I do believe that anyone who is prepared to make a complaint should also be prepared to acknowledge when the service goes above and beyond, we're far more inclined to complain than praise, positive feedback is far more likely to create a much more positive and happier place to be... Tasha thank you!...