Papa Johns Pizza — Restaurant in England

Manager Nawaz lied blatantly. Having ordered over the phone I came to collect after 10 to 12 mins as advised and asked for payment knowing the order not ready. He said 3 mins more. I returned in 6 mins and he now said 5 mins more. It was obvious the order was only being done on my arrival but he was dishonest and covering his incompetence. I demanded a refund. Asked for his manager name so that I could complain but he refused to give. Such incompetence gives the Papa Johns franchise a bad name. I will not use this place again. The one 🌟 star I had to give inorder to be able to post my feedback...

I pre-booked an online order for a large pizza with 2 sides at 15:00hrs, for a delivery time of 18:30hrs.

The delivery was late by 15 minutes. I was tracking the order, at 18:40hrs, the status changed to delivered but no driver had arrived. I called the outlet and the person said that they will definitely be arriving in the next 5 minutes.

My order arrived at 18:45hrs; the pizza had far less toppings as advertised and one of my sides (Potato Tots with Four Cheeses) was burnt with hardly any cheese on it!

A complete rip-off and poor service; a bunch of clowns seem to operate these...

Placed an order online, after 40 mins three confirmation emails had come through but no progress on the stores own website. Called the store, had to repeatedly give the staff member the address, the postcode, name on order. When we tried to give the ooorder I had to listen to a lengthy explanation of why the order number provided in the papa johns confirmation emails weren’t of any use to the store… They refused to discuss a refund, saying that we needed to email the customer services team… only to find that trying to contact them through the website directed you back to contacting the...