Pizza Hut Bedford London Rd — Restaurant in England

The food turned up 10 minutes late. When it did arrive, we noticed that the Magnum Ice Cream that was supposed to be part of the offer was missing. The driver apologized and said he'd bring the 2 tubs back within 15mins. The main issue was that the price for the order was £26.66 (cash) but on the receipt the driver had, it was £30.78. He couldn't accept £26.66 so we called the shop. In the meantime, my mum, Nan and Aunt took the pizzas and began eating while I was dealing with the situation. The driver was calling his supervisor's phone and I was called the shopline. It took a while of ringing before the call was answered. The lady who answered explained that they couldn't accept the £26.66 and that I would have to pay the £30.78 that was on their receipt and then take it up with Just Eat. I disagreed and said I'd rather not take the food if I have to spend my time requesting a refund. She then handed the phone to her Shift Manager. He repeated what she said and once again I respectfully disagreed with his suggestion. He said that, had I ordered over the phone with them, they would've taken full responsibility with the order but because this was done via Just Eat, they were just a third party and any transactional issues would have to be taken up with Just Eat. I disagreed and argued that since I made the order via Just Eat and have shown the driver proof of transaction I should only pay the £26.66 and it would be an issue on Pizza Hut's part to retrieve the difference in funds. I also pointed out that I didn't like their response and if they were adamant about getting £30.78, I would rather give the order back and make an order with another company. I couldn't understand why it became my problem to deal with when I had shown the driver the email. Shift Manager then told me to give the driver the food back and that my address was blacklisted from making anymore orders and then he hung up. Throughout the conversation, I felt he was rude and tone was aggressive. I kept the phone conversation on speaker mode so the driver could also hear the conversation. When he hung up, I asked the driver if I was out of order or aggressive as I don't believe I was aggressive or raised my voice. He just looked gobsmacked. I gave the driver the food back but by now my family had eaten a few slices from both pizzas. I flagged this up with the driver who looked worried with the situation and didn't want to leave without getting confirmation that this was okay, so we began phoning again. He tried to call his superior's mobile - no answer. I finally got through to the shop and the lady told me that the shift manager wanted all the food regardless of whether some slices were missing or not. I then passed on the phone to the driver to confirm with the lady. I then apologized to the driver about the situation. All of this took half an hour of our lives. What was supposed to a nice chilled out evening turned into a bit of a nightmare. My 84 year old Nan wanted pizza tonight so my mum wanted to treat everyone. That was all ruined tonight by the shift manager and his rude and aggressive behavior. I would like to point out that I have nothing against the driver or receptionist as they acted professionally and calm. Unfortunately the same cannot be said for their manager who not only let his team down but also the...

Poor customer service _ passing the buck to other pizza hut franchises. I guess the online order processing introduced a more secure payment step by texting a pin to the mobile phone to confirm payment but that resulted in numerous payment 500 errors and even asked me to call natwest fraud line. Which I did and they said there is nothing wrong no block no flag on my card. Payment should go through. I tried again with natwest on the phone waiting, this time got error 500. As a last attempt, I deleted my google cache and went back into pizza hut website. My order was still sitting in the basket. So I went ahead to process the payment, it texted a pin to my mobile and payment was successful. One hour and 20 mins later no pizza. Checked my email for the restaurant phone number as they usually send confirmation of order. No email. So called the london rd restaurant and explained what happened. So the girl informs me there no order for me on their system. Because I have ordered from online and they delivered the previous week she was able to find me by name and post code as she said my house number before I gave it to her. So I asked who do I contact to get a refund. You would expect this simple question to be answered in a professional manner if she does not know then find out. But this is the response I get: Sorry I cannot give you the phone number as we are a franchise but there is another pizza hut in astute leisure centre the order could have gone to them. I asked if pizza hut have a head office that normally handles refund she said no. Last year another pizza hut in Cambridge took 3 hrs to deliver a pizza and they gave a number to call to get refund and I assumed that might be the case. But do not know if this applies to all restaurants. She said go to the website and have look..... what kind of answer is that? I called Pizza hut in astute centre and they DO NOT DELIVER. I called my bank, payment was approved and can not be reversed. I called pizza hut london rd again and asked the same question and she says I am sorry it is no point asking me these questions I don't have an answer. I asked there must be someone who handles their bank account who can check my payment and issue refund that is all I want to know. Another guy takes the phone and starts saying the order is not on the system there is nothing they can do. It is like pulling a teeth out to get the answer to my one question. Then I had to stop him and said all I want to know is how to GET A REFUND!!!!!!!! He then says go on to pizza hut website and contact customer service as they handle online payments and refunds. Hallelujah!!!!!!!!!!!!!!! finally an answer. So far no apology as a pizza hut team for the issue that caused me so much trouble. Now I called customer service and it seems I will to wait up to 2 weeks to see my...

This review is aimed directly at the Pizza Hut delivery store on London Road, Bedford, as all the other pizza huts we have used have been great, but not this one. Avoid these jokers at all cost these lot are the essence of bad service, rude late and make up lies. I live 2miles away and they have delivered to me several times then randomly they stopped, said it’s up to the driver if he wants to deliver as they are sub contracted.....Ok then. Then today’s excuse is apparently they have blocked us for delivery because we refused a large order????? Complete lie and il be taking this further with Pizza Hut head office myself. I believe this is all because the driver was very late on the last delivery to us, about a year back, and I had to even walk up the road to help him find my not very difficult address to find! After he finally found me he was all flustered and started justifying his stupidness so I said to him no I drive all over the place in my line of work, I think your just being a bit dim and he got in a right hump naturally No I’m not etc etc etc, ok mate just give me our cold food end of story I thought after I paid the full total. Big number on front of my house semi detached in a built up area and since then no pizza, so basically they’re punishing us for there drivers previous mistake. I wasn’t rude and I didn’t shout in anyway either. Laughable don’t know who’s the manager there but I will be emailing head office about this tomorrow as I’m not having you make up lies about my family. So angry about this, Doninos it is from now on out...