Royal Tandoori Indian restaurant and takeaway Corby — Restaurant in England

Bad quality food - Abysmal Service.

I would leave 0 stars if there was an option to do so.

Firstly - I was recommended to this Indian restaurant and was convinced with the good reviews I had heard from other people as well as what I had read online, and albeit this restaurant was more expensive than other competitors locally, I assumed that this would be reflected in the quality of food and service... however this wasn't the case in my experience.

Cold, late - and poor quality. The 'Nation's Favourite' Chicken Tikka Masala was cold and watery. -The batter on the Chicken Pakora in the starter was congealed and greasy. The mixed starter itself was overcooked but somehow also cold? The rice was cold. The Chips were dark brown (Overcooked) however cold. I understand that chips aren't a staple of Indian cuisine, however probably a lot easier to cook than many of the other dishes on the menu.

This was a Saturday night - so I was willing to give the benefit of the doubt to this company as they were busy - however sadly myself and my partner were unhappy with the quality of the food so I called to express our concerns. The person who answered the phone offered us the following:

A re-do of the order. This was respectfully declined due to us already being hungry and not wanting to wait any longer. Discount on the next meal. This was not taken up - purely as why would we want a repeat of what had just happened? A phone call from the Manager to discuss a refund. This was the option taken - however the manager failed to contact me.

At this point the food was packed back up - and put in the fridge as I awaited a phone call.

From this point I had to call the restaurant 4 times in order to speak to the manager.

On the third phone call through to the restaurant I was told by a member of staff that I did not require to time-stamp the food - I was told directly to dispose of the food as there was no need for it to be looked and the manager would contact me about receiving a refund. The staff member also mentioned to me, that food awaiting delivery can be sat there ready for a long time awaiting a collection from a delivery driver - so safe to assume that I am not likely the only person that this has happened to.

I had to call AGAIN and finally got through to the manager who said there will be a full refund going in to my account although this could take 3-5 working days depending on my bank.

There was a bank holiday so I left it at that, but the aforementioned time period expired so I called yet again. (2 weeks after the initial order and phonecall at this point.)

I was told that this should have gone through - although if it hadn't happened it would need investigation from the Manager's side and if it did not happen there would be a transfer of the amount in to my bank account.

Alas, the refund did not appear - and I handed over the manager my bank details for him to make the transfer.

A Partial refund was given of which I contested immediately as this was not what had been agreed.

The managers words via text message were: 'As far as im aware food was not returned, hence full refund was never promised'

'I was told food was cold on delivery. The matter is now closed'

'Offered partial refund as a goodwill gesture, like we said matter resolved and closed'

To anyone wishing to use this company, they are at risk of their food being delivered late and cold due to a lack of drivers - and if they have any dealings with said manager I wish them well, as the response to my issue was far below sub-par.

Either that, or avoid this restaurant altogether. There are much better and cheaper places in town.

• I would also like to add that I considered the STAFF to be helpful - albeit the manager's...

Portion sizes smaller & smaller. I have had set meal three times. The difference is collosil. Three different size of Royal Tandouri bags. The prices are higher the standard & quantity very much lower. I am really disappointed. The Naan the came with the order was undercooked. Most of the meal was binned. I know the cost of living has gone up but I use takeaways as a treat. Doubt very much if I will be using this takeaway again.

I was comparing the meal to the three times I ordered. Set meal for two. First time got a large bag of food. Meaty, chicken, prawns in equal portion to veg & potatoes. Second time bag slightly smaller, meat content less. Third time, very small bag, plus ordered extra potato, everything fitted into this small bag. Two bits of beef. Chicken possibly 4 small bits. So to answer your comments, I am comparing it to yourselves. At one time the Royal Tandouri was a safe bet portion wise not just all veg. Very good for meat/chicken/prawn content. Didn't mind paying it used to be worth it. Not now. I really did feel ripped off. I stay on RavensCourt. It is close by. I used to order from the Pytchley Court Shop when I stayed...

Terrible experience. I ordered a meal for 4, with 2 people being vegetarian ordering two vegetable dishes to share through Royal Tandoori website.

I collected the food and once home to my family members shock there was chicken in the vegetarian biriyani to which both vegetarians had added to their plate of food, now unable to eat their meal, half of the order now wasted.

I called to resolve with the restaurant for at least a 50% refund for half the order which should have been vegetarian and they refused only offering one dish refund which wasn’t acceptable as I would have to drive back 10 mile trip for only £8!! They then proceeded to hang up on me no longer offering a refund at all.

I would NOT recommend this restaurant or staff. God forbid this...