Ruchi Takeaway — Restaurant in England

I would put zero stars if I could but no option to do so here. I ordered a take away from Ruchi yesterday (15/10/22). The waiting time for the delivery was up to 1 hour 20 minutes which is only mentioned after placing the order online. It was a long wait but I decided to just accept it as everyone in the household wanted a curry and usually the food from Ruchi is good. I called Ruchi closer to the approximate time of delivery just to check if the order had been dispatched, the lady on the phone was so unhelpful, unsympathetic and really rude saying she doesn’t control the website or times so really with a “not my problem” attitude and zero customer service. When the food finally arrived, we had one of the items in the order missing, I called Ruchi straight away and the same lady with the same bad attitude answered and suggested I was lying regarding the missing item and then backing off and offering to send the item but in an hour (?). Obviously not a good option at this time so I wanted my money back instead. She said the manager needed to do any due refund so said the manager would call later, manager never called. I just phoned back and again was told the manager would call me today (16/10/22); same rude lady on the phone. I don’t know if and when I will receive a call back from the manager but still owed my money. To make matters worse, the food was not good. Standards of food and no customer service are truly awful, will not be ordering from Ruchi again, such a shame as used to be the best curry house in the...

First Indian meal in a long time. I'd forgotten they tend to be rather expensive, in this case not far off the cost of a restaurant meal even with the 15 per cent discount for collecting it myself. Maidenhead is blessed with a lot of good Chinese takeaways so it was a bit of a shock. On the plus side however, a relatively small order of 1 main, onion bhaji and pilau rice was filled out with 2 free poppadoms and dip.

Having placed my order I checked the reviews and was rather alarmed at some recent ones suggesting poor quality or small portions. It is true that the rice portion was not much more than half the size of those from local Chinese takeaways, but the main course (lamb dopiaza) was enormous. In fact overall the whole meal was so big that I split it in half and had the rest next day. Not only that, the main course was simply delicious and crammed with succulent lean meat. The onion bhajis were the biggest I have ever seen, though not quite the best.

The only reservations I have about Ruchi itself is that I saw one person in the kitchen without a face convering. Perhaps he was a visitor but as it was the first night of Tier 4 and visitors should not have been allowed, certainly without a face convering. Otherwise it would have...

Update Sept 2023

Amazing food. Fresh, full of flavour and really lovely people working here. Thanks to Josh and Saleem and the lady who takes the orders. Very helpful, great team, great cooks and very clean place with high quality food. Always come here for my Indian. I am also Indian so am very fussy and Ruchi get it right every time. Thanks Ranjit and family

Consistently brilliant. The quality, freshness and flavour of the food is the best you can get. I am Indian myself so know what a good curry should taste like and Ruchi delivers the best every time. The service is efficient and the whole team are super polite and want your experience to be the best and it always is. This doesn't surprise as it is led by Salim (the owner) who is a very genuine and very kind person with high expectations in serving the best food and service. I will always continue to come to Ruchi for my indian...