Saffron Indian Restaurant & Takeaway — Restaurant in England

My friend and I have been enjoying saffron for years. We work in Aztec West (and I live in the area) so often we would choose Saffron for our team building/gathering meals. We order what we know we love to eat there and never were disappointed until now. Last saturday evening, 27th July we decided to treat ourselves to our favourite dishes from saffron, chicken madras and chicken Kerala curries, with rice and paratha. We know the prices aren't cheap and we don't mind as we know the food will be quality.

My friend being Asian likes her chicken Madras to be spicy and specified over the phone when ordering to make it spicier than (as she always have it when we go there) I ordered my chicken Kerala with a paratha (that I love) and rice. The order took almost 50min to prepare and once we finally had our food and opened the containers we immediately noticed that both curries were similar in colour, pale and orangey as opposed to the more reddish tone we are used to. If the name of the dishes weren't written on the containers, the only thing that was different was the usual long chillies that come in the Kerala curry. My friend's chicken madras was tomatoey in taste, lacked the usual flavours and was not spicy/hot as my friend usually has it. I tried my Kerala one and it wasn't the usual taste either and we tried each other curries to find the same tomatoey taste in both, albeit the madras being very slightly hotter than the Kerala one. It looked like they used the same tomato base and were meant to add the different spices for the curries afterwards and that steps was missed? The curries were runny/watery and the worst thing ever, my paratha that I had been looking forward to enjoy very much, was not its usual fluffy and crispy on the outside but doughy almost like it was cooked on high heat too quick and the inside didn't cook properly and tasted bland like the curries. See accompanying pictures. This is the first time I had to bin bread in my life, above all paratha bread!! We ate our rice and the few papadoms we ordered with a bit of our curries because we were starving. If the restaurant wasn't about to close we would have drove down there so they could see for themselves what the food was like. My friend called the restaurant, the chef had left by then (around 10:30pm ish) from what the person(owner?) we spoke to said. He assured us that both curries were different curries, not using the same base and that he will have to speak to his chef when he is back the following day and will give us a call back. We waited all day Sunday and no call back. Bear in mind, we do not feel comfortable complaining or send food back ever, as we found it rude and usually don't have to as the food is always good, so we waited for a callback, hoping we wouldn't have to write this review. Sadly, you have now lost 2 long time customers and we will make sure to pass on our recent experience to our colleagues and friends. Now the search begins to find a new favourite Indian...

Would’ve gave 0 star if I could, Ordered online for a pickup, mixed grill and collection of poppadoms dips. What a huge mistake, poor customer service, opened the door to the restaurant to the waiter on the phone clearly not taking orders and chatting away to which half way through his conversation pointing at random chair to take seat whilst still on the phone for me sit down, great acknowledgement, order came late. The worst part which I was absolutely shocked about came home to find out the one of the dips had seriously gone off clear visible dirty green mould YUCK, straight on the phone, Chicken was really hard and chewy as if it had been reheated several times. Rang up the restaurant to complain only to be told to bring the food back and be given poppadoms on the house and dips too. Was hungry and getting late so end up making food at home and disposing of it all, £10 down the drain. Clearly they don’t give a monkeys about people health and hygiene as well as theirs. Never going back again. Be careful if you don’t wish to...

I’ve been coming here for years. Last couple of times over last couple of months (and yesterday) have been really disappointing.

too few staff

long wait for food even when not busy (so few staff that they don’t even take your main order until you’ve finished your popadoms!)

drinks don’t get replaced unless you get up and ask... it wasn’t busy

my lamb was cold but the sauce it was in was hot like it had been in a microwave

my wife’s meal was the same and covered in oil

main meals come out in tiny white dishes. Small portion sizes!

they charged full price for coffees... and I caught the waiter making it (right next to the empty coffee machine) with a jar of Nescafé!!

Sadly this place isn’t what it use to be. The building is nice and the staff are friendly enough when you can get their attention but we won’t be coming back ever again.

A curry Is not a cheap meal out and you simply don’t get a good experience here...