Southern Fried Chicken — Restaurant in England

Unfortunately I have had varying experiences when ordering from SFC. A few times the fast food restaurant has exceeded expectations, however more recently this has not been the case. Although from time to time the salt levels varied, it was nothing major but for my latest experience this was not the case. I ordered at 19:51 and the website led me to believe the food would arrive ASAP. I then chased them up by calling them at 20:35 to which they replied the food will be leaving the shop in 2 minutes and is on its way for delivery. The doorbell then rang at 20:55 to which a delivery man was standing at the door juggling the food as the paper bag for which I paid 20p and hence ought to have been plastic had ripped. Although a ripped bag is not too big of an issue, the reason for it had led to our food being ruined too. The sauce from the wrap which was completely open from one side had spilled all over the other food and bag creating a mushy mess. The wrap was soggy and inedible with the salad looking far from fresh. The salad in the burger was also of the same calibre. Overall the quality and service were both...

WELLL I HAD A DELIVERY LAST NIGHT!! And never again am I giving these people my money! They sent wrong food forgot my drinks. So I rang up and got told my correct food was on way...... 10 minutes later had shop owner (manager) at my door asking for old food back which I put in the bin with bites took out of all the food because it was WRONG! Who wouldn’t do that if you got given wrong food and was absolutely starving!! So he refused to give me my food. So basically he took my money with out giving me food!! He was saying he needed to show his manager the old food when he was the manager??! He threatened to ring police on my for wanting my food!! So I was the bigger man and telt him to keep food and MONEY! telt him to get away from my house with his threatening behaviour. NOT A VERY NOCE OWNER AND MANGER SO PLEASE THINK TWICE ANOUT SOUTHERN FRIED CHICKEN SHOP AT THE TOP OF CHESTER LE STREET FRONT STREET!! Very rude staff and not very nice manners. This is not the end to this I will be going in shop today to get my...

We are regular customers for delivery orders, and really like the food. YEAH WHEN IT GETS HERE. We don't live far from the place and the last 4 or 5 times we have had to chase up where food is. Well tonight I've had enough. Waited from 6:25pm - 7:50pm for 2 8inch pizzas and a portion of chips and onion rings. As per usual had to chase order at half 7 and got the whole "really sorry just waiting of your pizzas". When finally arrived I told delivery driver I wasn't prepared to pay due to the service received. He rang the store and all they wanted to do was knock a couple of quid off. No thanks. Sent the whole lot back and that will be the end of us using...