Passing Time Cafe — Restaurant in England

I usually have an enjoyable experience at this cafe and have visited many times in the past, however on a recent visit we received cold and unwelcoming service. We walked in with a sign blocking the door, the staff moved it out the way and didn't even say hello. We then waited 15 minutes to be served and ended up having to ask at the counter for a menu. Because this was annoying we discussed amongst ourselves about the poor service. The waitress then complained to other customers at the table behind us calling us rude. We decided to leave at this point and another waitress came up and aggressively asked us if we were leaving. As we walked out the door the customers who the waitress complained about us to gave us a sarcastic wave. Overall experience made us feel like intruders. For staff to complain about customers to their own customers is highly unprofessional and caused further issues. Food good,...

Was my favorite place util today :(. As A family many of us went.Today after spending £20.00 I asked for a glass of water.Yes, theres a water cooler.Which I was directed too.So I proceeded to have a number of glasses for personel reason.I sadly caught the normally friendly staff cast me and my friend unpleasant looks and complaining about my water intake.When I complained about this. I was told that it was I who should have highlighted the reason why I needed a glass for the water.The manager explained he got the water cooler to stopped people getting free water. Anyway I said to just leave it and asked for my take away food which was a separate order. And was told to get out and not come back. Feeling absolutely devastated at such poor...

update. So I went in for my breakfast , and ordered the poached eggs with bacon on toast. My eggs came out hard and when I told the assistant I got " well you should have said sooner" well sorry but you were too busy out the back laughing and giggling with your colleagues so I couldn't tell you. I left with no food after taking medication that requires me to eat. Shame on you, My how service has changed. Served cold coffee 25 minutes before our food was brought out. The food was still fantastic but the place was so noisy I could barely hear myself think.had to leave asap as was just too much for me . Yhis place used to be Chester-le-Streets best kept secret but now im...