Starbucks Coffee — Restaurant in England

I ordered a flat white and a bag, and there were two staff members behind the counter. They served the two customers waiting for their drinks and then proceeded to make a couple of caramel drinks, yet neither of them started preparing my coffee. Instead, one of them was loudly discussing personal relationships. Meanwhile, another employee, Claudia, came out to clean a table and the sugar stand before finally noticing me. When I approached the counter, she asked if she could help, and I told her that I was still waiting for my flat white.

Her response was dismissive, stating that I had "only been waiting for six minutes," but that she would make my coffee now. When she eventually handed me the cup, I had to remind her about my bag, as she seemed unaware of it. Upon opening my coffee to add sweetener, I realized that it was more like a regular coffee with milk—only slightly over half full—rather than a proper flat white.

When I returned to show her that my drink was not what I had ordered and that it was incomplete, she responded by saying that she was "not here to be insulted." I found this response extremely unprofessional. Since when is asking for the correct order considered an insult? As a paying customer, I felt more disrespected than anyone else in this situation.

This kind of service is unacceptable, especially in an area where many office workers rely on quick and efficient service during their short breaks. The way customers are treated in this store is shameful, and it does not reflect the high standards I expect...

You can see why starbucks are in big trouble as their sales decline at the moment. 23.5 degrees Ltd who own this have no standards and cant get the basics right. Every time I walk in ( this will be my last ) customers are made to wait an age for their order to be taken and the place is filthy. Furniture stacked at the back in a mess. Toilets disgusting. Appalling. Staff are probably on minimum wage as well and hate their job as they are overwhelmed. The owners should be ashamed. Photos from 9:30am, dread to think what it looks like at 3pm in afternoon. I would be shocked if they pay for...

What a horrible costumer service I have experienced today…apparently they having issue with the system, they can’t take card payments also they not takin cash payments basically you can’t pay after placing an order and I was treated by a “gentleman “ called Tom if you don’t have time you don’t have to wait ( I said not a world that’s a problem if I have to wait) He was so rude in the entire time with everyone and so arrogant. After waiting 10 minutes I walked out because of the atmosphere Literally he was turning customers down. You shouldn’t work with this...