Subway — Restaurant in England

I recently visited this location and had a disappointing experience. I ordered three foot-long subs, which are now priced at over £10 each. When I tried to place my order at the till, I was told by staff that I had to use the self-service screen instead. I prefer ordering at the till to avoid mistakes, but my request was refused.The ordering process on the screen was frustrating. Unlike other fast-food chains like KFC or McDonald's, ordering a sub is more complicated, and I had specific requirements for my order. I struggled to find the option I wanted and asked for help, but the staff member showed me the wrong item, leading to an incorrect order. When I asked for help again, she responded with a tut and seemed annoyed. After making one of the steak subs, I wasn't allowed to add salad or sauce because it was classified as a hot sub. The staff pointed out that there was a note on the screen in the left corner saying I couldn’t change anything, but it was in small writing and looked more like information about ingredients or nutrition. When I explained this to the staff, she made me feel as if I should have known better, giving me an attitude that made me feel stupid. Being in a rush and distracted with my kids, I didn’t have time to figure out the menu system on the screen. It would have been much simpler to order with staff instead, but that option wasn't available. Being with my family, I didn’t want to create a fuss, so I had to reorder the correct sub. This left me with extra food and costing me more, especially frustrating since the subs are already expensive. To add to that, I wasn’t allowed to change or get a refund for the mistaken order. I mentioned this experience to a friend, and he shared a similar one. He witnessed two other customers walk off after being told they had to use the screen to order. When he asked the staff why orders couldn’t be taken at the till, they responded that it made things easier for them. However, he pointed out that they were losing customers because of this. The staff confirmed that all subs would be ordered this way going forward. Given how expensive subs have become, I expected much better service and a more flexible ordering system. If this is how all locations are going to operate, it’s going to make it difficult for customers like me who prefer to order in a more straightforward way. I hope the restaurant considers making the process clearer and training staff to be more accommodating. Unfortunately I won't be...

R U KIDDING ME!! Quality food Quality service 10/10. All the staff are fantastic but I must admit my sub was extra special when Rav was on. 👌👌👌👍☺️ Update, If you are using any other subway, I'm sorry but your missing out. The staff are great and the amount of filling in the subs blows everywhere else away. This is the sixth subway I've used and it's so different it's like night and day, I only wish I could give more stars. CRAZY GOOD!! 12/10. UNBEATABLE FOR VALUE AND SERVICE 💯👍 Update. SOMEBODY CLOSE THIS PLACE DOWN IMMEDIATELY!! Food this good with this much filling should be illegal. ABSOLUTELY GORGEOUS 🥰 and I received a free gift. There isn't enough stars to give an accurate grading and definitely not one to...

One of the few actual 247 shops in England.

A BP petrol station with Spar, Subway and a Costa Coffee machine.

The Spar prices are a lot higher as is typical with a petrol station but there are some offers.

Subway is halal and they also serve fresh coffee, hot chocolate, etc.

Then you have the Costa Coffee machine if you prefer their products.

It's a nice busy store and always a good safety net if you get caught out late without any of the basic provisions (e.g. milk, bread, dairy, etc).

Even after 11pm on a weekend I still run short on items sometimes. So this is where to...