The Garden Room & Terrace — Restaurant in England

Booked lunch with friends on the terrace today and unfortunately left disappointed and still hungry.

Pre booked Al la Carte menu. This was not available with smaller sandwich menu as only other option.

Brought sandwiches with cold chips on arrival that was returned to the kitchen.

My chicken poke salad was nice but very small. I left still hungry (£20 later) having made a sandwich back at home immediately afterwards. My Chicken was also lukewarm; I’m breast feeding so would have otherwise sent back my meal but had to inhale my food before baby needed me again. And didn’t have faith in the speed of staff to correct this.

Good choice of kids menu that was let down by the frustrations of a 9 year old; who was kept waiting and had her meal served last when the party had almost finished eating (some 15-20 mins later).

Note to chef : kids meals should always come first!

I actually thought there was an error on the food order when received the bill it was so expensive. The standard lemonade (with loads of ice) was £5.80! And to top it off we were charged a service charge despite not receiving table service; as we literally had to go to the bar to order and pay ourselves.

No one checked if everything was ok after all meals served to air complaints.

Can see why the place was largely empty. Shame as the sitting area was lovely.

We won’t be returning back, especially at...

Poor service and food. I would not return. We arrived for a booking and was seen to and sat down promptly, which was expected as we were one of only 2/3 tables in the restaurant. We were asked if we would like to order drinks, so we asked for a drinks menu to be told that they did not have a drinks menu. We proceeded by ordering two soft drinks. A short while later, I went up to the bar to check what draught lager was on offer, to then see a wine menu and a cocktail list menu. Why these could not have been brought over to us? I don’t know. I ordered a pint of lager and a glass of wine. We then ordered our food and waited. 3 tables were seated after we arrived and we had noticed all of their food had arrived and there was still no sign of our food. After around a 50 minute wait, I asked a waiter to chase up our food - 10 minutes later they returned with the meals. I presume the meal orders did not make it to the kitchen staff, as I am unsure how it could have taken that long with the restaurant being so quiet. Both meals were cold and nobody came over at all to ask how the food was. Very poor experience even given how quiet the restaurant was. Would not make an effort to return and...

I rarely leave bad reviews but this was genuinely one of the worst meals I can remember having.

Beef croquettes - awful texture and tasted of cheap BBQ sauce with a ‘siracha mayo’ which tasted suspiciously similar to Helmans burger sauce

Pea, leak and asparagus risotto - I don’t even think you can call this a risotto. It was basically rice in pea water with cubed asparagus and leak. I have honestly made better meals in my home economics classes in school. To add insult to injury it was almost EIGHTEEN pounds. Truly shocking.

Sticky toffee pudding - by this point we didn’t even want to eat anymore but we had bought a package so it was all included. I didn’t think you could go that wrong with a sticky toffee pudding but they found a way. It was burnt, cold and bitter. Awful.

My partner got a burger (£19.00!?!?!?!!) and a cheesecake which were equally terrible.

Had it not been for the package we had already booked and paid for, we would have left after the first course. The waitress was okay but it was all very amateur and slapdash. I would expect this sort of thing from a hungry horse pub but when they’re charging almost £20 per main you expect a bit more.

Avoid...