The Highfield — Restaurant in England

45 minute wait and then an hour wait for food was put on after I already ordered and no-one told me until I complained. Was told that the manager said to prioritise groups of customers over single customers as it had gotten busy, had to watch 3 tables who ordered way after me get their food and finish it. Then I was told it would be another 10 minutes. Asked for a refund and while getting it the food is magically ready so I sat back down. Food came charred and overcooked. Felt absolutely beaten and was starving so I ate the food, I won't be eating there again though. The response I've had is also misleading. The chef situation was never explained to me, I was merely repeating what the staff told me about prioritising tables and I did not...

Always loved this place in the past to have a great meal but oh boy it has gone downhill. We ordered 2 mixed grills. The meat was extremely tough and mum couldn't eat her steak or gammon at all. She wrapped it up for her dog. The food was only warm not hot. Unfortunately there was a drunk guy who was being a nuisance by paying too much attention to all the ladies. He latched onto mum at the bar then escorted me to the toilet when I asked the bar staff where they were. I was very surprised to see the bar staff serving underage children actually at the bar and children inside with their scooters. It was very noisy with the early drinkers straight from work and the young children screaming. Such a shame because The Highfield was great but...

We went into the highfield for probably the 4th or 5th time last night, after Sean left as manager. The main reason we went in was to support our friends in the band who were playing. The place were reasonably quiet, which I thought were a bit unusual, until it came to closing/leaving time. Approximately 5 minutes after the last orders bell were sounded, the YOUNG guy behind the bar turned into a rude, obnoxious, disrespectful, aggressive THING. The Highfield used to be my local, but now travel the extra mile to the Shovels Pub, where you get treated like a human being. It was the worst experience of being in a family pub, but guarantee I won't go in again. The best phrase to sum up last night's experience is, " The place had gone...