The Raj Scunthorpe Indian Restaurant & Takeaway — Restaurant in England

My recent experience with The Raj Restaurant in Scunthorpe left much to be desired. Despite having previously enjoyed their food, this encounter was marred by delays, poor customer service, and a lack of empathy.

After placing an online order with an initial estimated time of 45 minutes, we were startled to receive a confirmation stating a wait time of 2 hours. Understandably frustrated, we decided to call the restaurant to inquire about the delay. We were informed that there had been issues with their delivery driver, a circumstance we empathised with given the challenges of coordinating deliveries. However, the resolution offered fell short of expectations.

The restaurant promised to include additional items in our order as a gesture of apology. Unfortunately, upon receiving the revised order, we found that only one additional poppadom had been added. This token gesture did little to assuage our disappointment.

Upon contacting the restaurant again, the level of customer service we encountered was disheartening. The staff appeared indifferent and lacked the friendly demeanour one would expect, especially in a service-oriented industry.

Moreover, we were disappointed that the restaurant did not offer to waive the delivery charge.

While we have previously enjoyed the food offered by The Raj Restaurant, this experience has left a sour taste in my mouth. Despite the quality of their food, the lack of timely delivery and poor customer service outweigh any culinary merits.

Regrettably, we cannot in good conscience recommend The Raj to others based on this experience. It is my hope that the restaurant takes steps to address these issues to prevent similar disappointments for future patrons.

We will not be ordering food...

With such a modern feeling layout and design I came into this restaurant with an open mind. the short version is everything was great apart from the chips and the lack of a card payment option the more detailed review is as follows:

The menu was good; as I'm not the best person to talk about Indian food I could easily understand the menu and there were good, simple descriptions about what the dishes are made up of. The food came pretty quickly but it was a quiet Monday night.

Tasted great! with the exception of the chips. I'd say stick to rice at this restaurant because to me the chips tasted like those crinkled McCain's microwave chips.

Good service overall from the staff. got a couple of things mixed up but they're still finding their feet I think. After all it has only just recently opened.

Paying up there was no card option available but I believe this is temporary. Don't use the cash machine around the corner - instead go into the corner shop and politely ask for some cashback, the cash machine swallows cards and costs £1.99 to draw from, the cashback costs £0.60...

Had a couple of hours spare and the wife and I we're looking for somewhere to eat. So we found this place via Google. We turned up with no prior booking, and was welcomed in.

Once shown to our table, we ordered 2 drinks which was moderate in pricing.

For food we ordered the set meal for 2. The starter's were lovely! We had the Chicken Tikka and Lamb Samosa which the wife and I both shared.

For the mains I went for the Chicken Biryani, again it was beautiful! The chicken was cooked to perfection, not dry or soggy. Accompanied by a Cheese Naan which again, was perfect.

The staff we're not only welcoming, but we're warm and pleasant throughout. Very knowledgeable on the menu as well.

And finally price wise, was very fair. And any surplus food was packed up for us to take home.

Would definitely...