The Tollgate Inn — Restaurant in England

Absolutely appalling experience. Our family booked this pub for a large gathering (20+ people) and were assured there would be vegan and vegetarian options available. The menu had only one item marked "vegan option available" with no details, so I emailed for clarification—no response. After 24 hours, I called and was met with unprofessionalism beyond belief. The first lady laughed at my request for more information, admitted she had no idea, then proceeded to suggest completely non-vegan dishes before mocking me to a colleague as she handed over the phone. When I finally spoke to the manager, his attitude wasn’t much better. He dismissed my concerns, admitted they don’t really cater for vegans because “we hardly ever have them in,” and brushed off the barmaid’s rudeness with no apology, or even recognition that it was an issue. At first, the information given about the 'vgo' was good, they replaced the bun and cheese on the bean burger with vegan alternatives, however, when it came to the coleslaw and chips, i was told it would be guacamole. After i suggested that this wasn't really a meal alternative (no starters or desserts, just a burger with not sides) he begrudgingly to have something else cooked as an afterthought rather than genuine hospitality. By that point, I had zero trust in their ability to provide a safe, let alone enjoyable, meal. An absolute disaster! If you have dietary requirements—or just expect basic professionalism—avoid this place...

We stayed in the separate converted barn, as you walk through its little private courtyard garden and into the property you are greeted with a light airy and spacious property.||The kitchen is well stocked and we’re comfortably able to make meals in the property. We did have a problem where the fridge broke down and both housekeeping and Brandon the manager were on the ball and got it sorted. ||We have a new born baby and they provided a lovely travel cot for us to use. ||The bathroom is a good size, with a powerful shower. ||One thing that would be good to add into the property is a coffee table of sorts in the lounge area. When your sitting and chilling (had to do a lot of that as the weather was so bad) we used a kitchen chair as a table in the lounge as it’s a little awkward putting the drinks and things on the floor, plus you worry about knocking it over onto the rug. It’s so minor though and only an ebi.||We had both breakfast and dinner in the restaurant and both were delicious. The ingredients was fresh and good sized portions. They clearly put a lot of passion into the restaurant. It is such a lovely relaxing atmosphere with a nice fire. ||Special thank you to both Brandon and the housekeeper (sorry I didn’t get your name). You were both so tentative and welcoming, which really makes the stay. ||We...

Had a great stay here for 3 days. Great welcome when we arrived. We had a double room in the front of the inn, lovely room, nice and bright, plenty of storage. We did hear the traffic in the mornings and we had the window closed so perhaps in the warmer weather it may disturb you. Lovely big shower and gorgeous toiletries. Great idea having them in holders on the wall so no waste. Plenty of teas/ coffees on the welcome tray. We were in the side part of the inn so had our own entrance up some stone steps so not ideal if you have mobility problems. Loved that lights came on as you walked along the hallways. Bed lovely and comfy and we had great nights sleeps. The breakfast was served in the bar, which was so lovely with lovely decor. Brendan was very attentive and helpful with local info. The breakfast was absolutely delicious, hubby had full English and I had cereals followed by the scrambled eggs on granary toast oh both were so delicious and tasty. The crockery was pottery and so beautiful. We were made feel very welcome. We didn’t eat here in the evenings but the menu looked amazing. We will definitely stay here again if we are in that area again. Thank you all for making our stay so lovely. Also a plus free car parking !! As it was so wet we didn’t explore the village but driving through it looked a...