Wild Bean Cafe — Restaurant in England

I stopped at this service station for a coffee and a quick bite on my way home from a trip. I walked up to the counter and began ordering and was then directed that I pick up food at the opposite counter. That is fine, I then asked if I ordered the coffee at the opposite counter as well to which the employee stated “everything is down there” referring to the other counter. I made my way to the other counter and got the attention of the other employee who was just standing in front of the coffee machines to order my coffee, to which he interrupted me and told me I needed to order coffee at the counter I was just at. These employees genuinely seemed to have no clue what was going on, so I left frustrated without buying anything. I would rather give my money to an establishment that will just get the job done than go back and forth on who should be...

Don't advertise this as a Cafe. It's not a Cafe. There's no seating. No staff. No fresh food. This is just a small food counter contained within an overpriced M&S 'convenience store'. Food or drinks orders are taken at the main shop tills, via the enormous queues. Really disappointed. Sandwiches, hot rolls, crisps, hot drinks. That's about it... This is just a small offshoot of the main shop they've decided to call a Cafe! False advertising should...

Needed hot drink at 20 50 , couldn't get one although website states open...