Wimpy — Restaurant in England

Genuinely horrified by the customer service from the manager Jay " im not houdini, what do you want me to do?"

We ordered from just eat. When it arrived the driver said that the ice cream machine wasn't working so we didn't have ice cream for the kids meal. We then realised that we were missing onion rings. I called the restaurant and told them and said that because we had paid we should have got a substitute for the missing ice cream. He said that because its a bundle it didn't matter that it was missing and that he couldn't substitute it. He then said that the deal for the free onion rings had finished on the 2nd but it was still on just eat. I said it was false advertisement and would have ordered something different if I'd known that I wouldn't have got what I ordered. I asked for a partial refund on the missing items. He said That he couldn't refund anything because it was part of a deal. I then went on to have a 10 minute debate with him that I hadn't got what I'd paid for and it was false advertisement. He then said well ive apologised, im not houdini what do you want me to do?. I told him that this was the first time that he "apologised" and it certainly wasn't any kind of apology. I asked to speak to the manager and he said he was the manager and to call back tomorrow to speak to a different manager. Absolutely shocked and appalled at the customer service from this place. Have never been spoken to the way that he...

I literally can’t believe what just happened.

First customer of the day at 9:32am. I order a sausage, egg and hash brown muffin with an extra hash brown on the side.

Order arrived, I get half way down the street to find no extra hash brown in the bag.

I go back and wait for the chef to do one fresh.

Get home to find that both the hash brown on the muffin and the extra one are quite literally burnt to a crisp…..almost black. The muffin also has tomato sauce when a specifically asked for no sauce.

So I go back AGAIN and ask for a refund of the extra hash brown and a fresh muffin without a burnt hash brown or sauce. After first being told I couldn’t have a refund and then being left to sit there for about half an hour with no one helping me whatsoever, the manager gives me a refund and a fresh order. I walk out 1 hour and 25 minutes after I first entered.

I get home to find the hash browns YET AGAIN are burnt to a crisp and my muffin again has tomato sauce.

Literally brain dead service. No way I will ever return. Such a shame as I loved having a...

The service was lovely, with a never ending smile, the manager behind the counter could have learnt something about customer service from his staff in fact, but nothing was going to ruin this first visit to a Wimpy in 25 years, loved it, lots of booths to sit in which:is good, but the food! So much better than it was back in the day, I honestly think it was the best fast food chain burger I've ever had, very tasty and fresh, lots of salad in it and looked even better than the photo. The fries are amazing and the chilli sauce is actually spicy. About the sauces, they are served in bottles and little sauce bowls and not in those awful nasty little plastic sachets, that are so wasteful and ecologically unsound, nice one Wimpy. I will be coming here to the Portslade one again for sure but will be trying others too when the mood for a burger takes me. Next thing I wanna try is the spicy chicken...