Café Moka — Restaurant in Epsom and Ewell

I am a regular customer at Moka restaurant because of their consistently great service, and I wanted to share my positive experience with others. Recently, I celebrated my 25th birthday with a lunch meal here, and the staff went above and beyond to make the occasion special. They reserved table number 12 for my family and made sure it was perfectly arranged and neat. Typically, customers go to the till to place their orders, but given the special occasion and the larger group, Lala graciously came to our table to take our orders. She is always so friendly and treats us wonderfully. We ordered a variety of dishes, including the salmon bagel, lasagna, and steak sandwich, among others. Every dish was delicious and well-prepared. The drinks were equally impressive, especially the coffees. My personal favorite beverage is the Green Machine—it's both healthy and refreshing—and their orange juice is exceptionally fresh. The staff's friendliness truly stood out, and I want to extend my gratitude to Marsi, Devid, and Lala for their outstanding service during my birthday. Everyone was thrilled with the service, and we all enjoyed the meal immensely. I highly recommend visiting this restaurant for a delightful dining experience. You won’t be disappointed. Thanks again to the entire team for making my birthday memorable! Visit that great restaurant in Epsom and...

I’ve honestly never experienced customer service this bad. I queued up, only to be abruptly told that without a table number I couldn’t be served and she literally walked away mid-interaction. I wasn’t aware of this rule, so I went and got my table number, came back, and tried to order again.

I asked for an iced Americano with oat milk, but she insisted that’s a latte. I explained clearly that I just wanted an Americano with a dash of oat milk, not the whole drink made with it, but she dismissively said, “It’s the same thing.” When I asked if they did sugar free syrups, she bluntly said “No.”

By this point, her tone and attitude were so unnecessarily rude that I said, “You know what, don’t worry, you’re so rude.” Her response? She loudly shouted, “Next customer, please” over me.

Unbelievably unprofessional, unfriendly, and downright rude. I won’t be returning, and I’d strongly recommend going anywhere else in Epsom for coffee if you want to be treated with...

My recent visit to Moka in Epsom left much to be desired. The coffee tasted as though it had been brewed with water from a stagnant pond, lacking any hint of flavor or quality. What's more, their menu failed to mention that the bread came with butter, resulting in an unexpected charge for a simple slice. As a parent of a dairy-allergic baby, this oversight is not only frustrating but potentially dangerous. Moka's lack of clarity and consideration for dietary restrictions is disappointing and unacceptable.

Despite the disappointing experience, I must commend Moka's responsiveness to our complaint. Upon raising our concerns about the subpar coffee and unexpected charge for bread, they promptly refunded us for both items. While this gesture is appreciated, it doesn't erase the initial frustration and inconvenience caused by their oversights. Moka still has some improvements to make in terms of menu transparency and...