Pret A Manger — Restaurant in Exeter

This is my third time this week experiencing rude customer service from one particular member of staff. Normally I don’t write negative reviews, however, I have never experienced such consistent unprovoked rudeness. First time I was talked down upon and infantilised for not knowing the specific name of a coffee which I had never ordered before. Second time was when I asked if they were doing too good to go bags. she rolled her eyes at me and I could hear her whispering about me as my friend and I were leaving the store. Third time was this morning, my friend asked for a cup of water and she was belittled and turned her away. I could feel her emanating bad energy and it made us feel uncomfortable. Overall this has been altogether a very upsetting experience, especially as I always aim to be a friendly customer. This worker was short and had short hair. I have hope that this person can change and realise that their attitude can affect others, no matter how insignificant it may...

AVOID unless you like wasting your time stuck in long queues.

The staff are slow and grumpy, the drinks are often underfilled and disappointing, and the food is ridiculously overpriced to the point it's funny. The store often appears to be understaffed too hence the long queues - it normally takes 30+ minutes to get a drink.

Tonight they allowed people to queue for 20+ minutes before sending everyone away because the queue was too long and it was almost closing time. It doesn't take much common sense to close the queue a certain time before closing, but then, this is Pret.

The only good thing about Pret is the free month's drinks via the subscription, but I recommend cancelling at the end of your month and using the much much better...

Awful customer service from one staff member. Coffee had burnt flakes in it but I was told they were coffee grounds - I was even shown what coffee grounds look like (as if I didn't know, having made my own coffee almost daily for years!) These were definitely flakes of burnt something or other, but nonetheless instead of a refund or replacement coffee I was patronised and left astonished by the treatment of me as a customer. (Not necessarily true of most...