I visited The Cuckoo Pint last night for dinner with my partner. We were greeted by a lovely young lady at the bar who welcomed us warmly, let us know we could sit wherever we liked, and checked if we were familiar with how to order. A great first impression!
When we went to the bar to order drinks, it was quite busy, so there was a bit of a wait, but the same lady served us and was incredibly friendly and clearly doing her absolute best despite being on her own. Her positive attitude really stood out.
We ordered food and were told there would be around a 45-minute wait, which we were fine with as we were happy to enjoy our drinks in the meantime. The food arrived as expected and was delivered by a young lad. He didn’t seem particularly enthusiastic, but given how busy it was, he looked understandably stressed, we appreciated that he was doing his job under pressure.
We stayed for another drink before heading off and overall had a pleasant experience. The pub has a nice atmosphere and we’d definitely return.
That said, it was clear the pub was very understaffed during our visit. Only two team members were running the whole place, which just isn’t enough for such a large and busy venue. It’s not fair on the staff, and it does affect the overall experience when wait times get long. Hopefully this is just a one-off, but it’s something worth looking into… it would be a shame to see such a nice pub lose custom because of...
Read moreNew to the area so we reserved a table for our Sunday evening meal. Booking in the bar staff failed to tell us that we needed to order our food at the bar. A waiter who also kept walking backwards and forward to the only other table that were eating also didn’t say anything. We waited nearly 20 mins eventually going to the bar ourselves and asking. The food, 2 roast dinners weren’t too long in arriving but the carrots included were dark orange mushy slices that tasted disgusting. The broccoli on the other hand was almost raw so much so that I couldn’t cut it with my knife. We complained and were bought replacements. However by then most of the rest of our meals were eaten so it’s a bit miserable eating a lot of vegetables on their own. The carrots were better but the broccoli again was still somewhat crunchy to eat. We decided not to order a dessert. As we were finishing our drinks a lady came to review the set up of the tables for the next day. She proceeded to shout instructions to the staff across the dining room. Oh dear not a good first experience of what will be one of our local pubs! Sorry the Cuckoo Pint but you could...
Read moreAbsolutely disgusted with service we went in at 7-30 ordered food at 7-44 then waited with a18 month year old baby . Food come out after we asked the waiter at 8-55 , food was wrong and not hot the salad on one of the meals had obviously been left under the heat lamp , one meal was missing items and when spoke to the waiter he just said sorry and walked of and never come back with any of the missing items ..at 9 -15 he the waiter returned to say we had to leave as we had a baby after 9 o’clock we were still eating our meal ,, spoke to the manager on the night who said sorry and said did the little one want and ice cream ( remember it is now 9-21 ) absolutely disgusting service from waiter ,chef needs to go back to cooking lessons and checking the food before it leaves his kitchen also food had peas squashed in to it so obviously the chef need to really check his food he had cocked will not use this place again ,, possibly the company needs to spend money on staff training and not just on the building ( ps we have used this place loads of time but to be asked to leave by the waiter after waiting so...
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