The Lord Arthur Lee — Restaurant in Fareham

Good old 'Spoons. The age-old haunt of a billion students and purveyor of the cheapest, best value hangover breakfast in any town in the world. It's a Saturday morning so the Friday night riff-raff, chavs and walks-of-shame all make their way to the nearest Wetherspoons because it serves a good old hearty greasy English fry up for less than a KFC - and clever marketing has convinced them its classier. Where else can you get leathered until wee hours, score in toilets (which you need a compass, torch, crampons and non-stick soles to get to), and be able to make your way back within a few hours for a dodgy fry up served by the same people who were throwing their ring up on the doorstep only hours before? Good old 'Spoons. Can't fault the place. A trio of us popped in for a fry up, ordered everything on the app and waited the obligatory 30 seconds before the teas and hot chocolates arrives. They're very quick, I'll give them that. Extra mushroom for her (because although the menu says mushrooms, you do only get one) and a breakfast wrap for me because I miss the Maccy Ds ones (you can't get them any more). 10 minutes later all arrives, except the 60p extra mushroom. I let the server know, she seems to be hungover and disinterested but will ask the kitchen - a minute later and she tells us the kitchen put a mushroom on the plate. I have to chase her across the floor to the bar to show her my order and demand an extra mushroom... because I've paid 60p for it. 60 seconds later it arrives , so fair play, when pressed and shown evidence they will actually give you what you order. The food is OK. I'm not sure where else you can get infinite tea, coffee and hot chocolate, a small english breakfast, a regular English breakfast and a breakfast wrap with a small english breakfast in it for £15. No complaints there, just expect what you pay for. But everyone there knows that already - including you. Summary: Come on it's 'Spoons innit. Cheap food, cheap beer, cheaply paid staff and everything is edible, drinkable and the screaming kids, hungover sailors and fish wife gobs are all part of the fun! 3...

I have been here before several times and it was okay. I am not someone to write reviews and complain but I feel in this instance I have to.

I understand that since covid-19 has come about that reopening things would be different which I totally get but the service was awful tonight.

Even though things are different I still would have thought that service and manners are a given?

My partner and his friend were there before me and said how they had to wait 20 minutes to receive their beers. I arrived at 10:15 and orders at around 10:20 and I got my drink at 10:45!! 5 minutes after a guy came over and said that if our drinks were not gone by 11 and we were leaving that he will take them off us!!

I'm sorry but what kind of customer service is this? He was quite rude about it which I was not very happy with.

It took 25 minutes to get my drink and then I got told that if it was not gone in 15 minutes that it would be taken off me and tipped away?

So is it about customer safety or about making profit? Because if it is not about profit then surely it would be sensible to have last orders at 10:30 so that they don't come over and take your drinks off you at 11!!! They still took orders at 10:50 and expect people to drink it within 10 minutes This was done without warning may I add...

The guy came over whilst my boyfriend and his friend went to the loo quick and the waiter came over and said 'I hope your friends are done because I'm taking them away'

Just awful customer service and very rude staff.

Maybe it would be better to take last orders at 10:30 rather than make people order with 10 minutes to drink it before their drinks are taken away.

This is no nothing to do with covid-19 or anything to do with customer safety! I totally get that it's stressful and that the staff have a lot to deal with the new system but I also work in customer service - a restaurant and a shop, and it doesn't just mean you get to be arrogant to customers! You still need to provide customer service.

I would suggest better manners...

I visited this pub with family. I asked for coffee. I asked for 2 decaffeinated sachets, as there were none at the coffee station. I was told I could only have one sachet. As, get this, it is Wetherspoons policy, to only give ,one, as decaffeinated coffee is a speciality hot drink. I explained that I wanted both sachets in one cup, but was still told it was a one sachet policy. I then asked another member of staff, he said this was the case, because there was so much theft. He allowed me, as he said, 'on this occasion, to have another sachet.' So, I complained, via their website. This is their reply (which took almost 2 weeks).... Thank you for your web form that has been passed to us for response. We are sorry to note your disappointment during your recent visit to our pub. We aim to provide the best possible standards and apologise for any disappointment caused. Having fully looked into this matter we are unable to verify your version of events. However we can confirm the following. Decaf coffee is available as free re fills, decaf coffee sachets are located by the coffee station. The hot chocolate and speciality teas are not refillable. ....too little, way too late. Good job there are 2 Wetherspoons in the...