Caffe La Delizia — Restaurant in Folkestone and Hythe District

AVOID!!! Possibly the worst experience I have ever had in a cafe. We decided to try this place out as we prefer to support local buisnesses than a chain (there was a Costa across the street.) The panini was nice but the bread for the baguette was stale. We ordered a frappé and a banana milkshake, had to send it back as the frappè tasted nothing like coffee and oddly had the taste of banana... where as mine just tasted like milk. The replacement drinks were even worse, frappè was flavourless and my banana milkshake tasted like gone off milk with banana added. It was awful. I kindly asked if we could just have a refund for the drinks but the owner then decided to get very rude and aggressive telling me over and over that my drink tastes like banana, and lecturing me about how long he has been making milkshakes.... regardless of what he thought it was still awful and tasted off, at £5 a drink I wanted a refund. He only agreed to refund the frappè but continued being rude and talking down to me making comments such as "if you wanted a mc donalds banana milkshake you should have gone there" to which I replied "have you ever heard of Gordon Ramsey's Kitchen Nightmares? Because that's what this place reminds me of." Just a horrible rude and unprofessional man. He should have just refunded the drinks! It wasn't a big deal, companies like that dont deserve customers I would recommend to support another local...

Nasty Rude man! My 5 Yr old daughter was desperate for the loo, I took her and my 3 yr old into the cafe to ask if she could use their loo but there was no one at the front till. My daughter was starting to wet herself so I quickly took her into the toilet. Both children wanted a treat which I had said we could get once finished but upon leaving the loo, we were met by a very rude, blad, angry man that told me I was not allowed to use their toilets, as they are only for his customers and I should have asked,I explained the situation and that there wasn't anyone around to ask and apologised but he wasn't having it. We would have been your customers and you would have made 3 more sales but your vile attitude stopped that...

We coming from London to spend some nice peaceful time with my family and friend in the city of Folkestone one of the morning we found this coffee shop as our intention was to support the local business, the man who took the order in the shop was so nasty and rude to us, we fell so very much disappointed with the way he have spoken to us, even with my 11 year old daughter he was so rude. To avoid any stress when you come to Folkestone don’t come to this shop

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