Master Brewer — Restaurant in Folkestone and Hythe District

After good reviews on food etc, what a complete disappointment !! Order was attempted to be taken after 10mins, explained we’ve had no menu given.. after that waited & waited for Dinner (Father’s Day Roast) after 1 hr from order, it arrived (3x meals) cold & veggies crunchy (under cooked) we were not the only ones, table beside us got up & left after waiting 1hr too.. staff were running around apologising for delays, they had no organisation at all & it wasn’t even busy !! After eating half a plate, we got up to leave, to the bar for bill (not to mention young children running behind the bar) the bill came to £90- + for 3x set meals & 1 round of drinks… when contested, the barmaid had added on 3x extra rounds of drinks plus deserts.. What !! Then finally brought down to £41- ?? Total chaos from start to finish, please owners sort this out !! Was totally embarrassing for all to see, sad though as I’ve used that pub since it opened in Dec 85.....

This is my first visit to this establishment. It is well maintained but has minimal footfall and zero atmosphere. There were no other customers during the Tuesday evening I visited (for a short business meeting), so parking wasn't a problem. The last orders were called at 8.40pm! I understand it doesn't open on Mondays. It may be that Master Brewer management has some statistics that show this pub is worth retaining. The small off-licence opposite seemed to be doing a reasonable trade! This should be the social hub for the surrounding community, but I fear it could end up being demolished and replaced with housing, which would be a...

I am only posting this as I would not want anyone else to have to eat and drink in a place that has a dog roaming free behind the bar. I’m not a dog person, and I appreciate that other people don’t care about this, but I think it’s unacceptable that people working there would put their preferences before a customer. It was jumping up on the glasses and going round the back where the kitchen is. I really hope it wasn’t allowed in there. Such a shame as the food was ok, but that really put me off and dogs should not be allowed anywhere near places where you are going to eat and drink from. I thought this would be a given. 0 stars...