Starbucks — Restaurant in Folkestone and Hythe District

If I could give 0 stars I would. The clock strikes 4pm on a Sunday and we were shouted at across the cafe by a red haired employee “WE ARE CLOSED” this is a completely unacceptable way to speak way to speak to customers and not polite in the slightest. We understand that you close at 4pm, as we could see by all the closed lights and everyone else leaving but we are customers and not dogs. My cousin and I were completely startled and felt very disturbed as we were leaving as we’ve never experienced anything like this before. I am disappointed in Starbucks for employing individuals who do not have basic customer service skills. I don’t think I will...

Awful customer service, I will not be returning. I’m appalled by the attitude of the red head barista who had the nerve to shout across the cafe at 15:59 exclaiming the shop was shut. I was startled, shocked and physically jumped. I’m in disbelief that a worker thinks it’s appropriate to bark at customers, making me and my cousin feel unwanted by such poor treatment, and in orderly fashion should have politely walked over and let us know it was time to leave. Sainsbury’s store lights were already closing and we were about to leave so it was incredibly unnecessary to rush us out like that. The nerve to shout at customers is disgraceful and...

I popped in today hoping for a quick caffeine fix, but instead got a front-row seat to chaos. Not a single table had been cleared, cups, plates, and crumbs everywhere, as if the crockery had formed a permanent exhibit titled “Past Customers of Starbucks: A Retrospective.” The tables were filthy, the seats sticky, and the general vibe screamed “cleaning optional.” Meanwhile, half the staff were mysteriously hiding out the back, leaving just two overworked baristas to battle an ever-growing queue of weary customers. Truly a five-star experience… if you’re rating on a scale of “how quickly can I lose...