Rominos Pizza & Kebab — Restaurant in Forest of Dean

Will never use this store again and this comes from a regular online orderer. Did an online order 12th October, when it arrived I was missing my kebab, phoned up to let them know and they said it would be put back out for delivery, 10mins later a knock at the door and the kebab was stone cold, picked up off the side after being missed, so rang and said I didn't want a replacement but a refund, the poor boy answering the telephone took an abhorrent amount of abuse from the staff while I was listening, and I was also told he would be dealt with later, it was never his error to deal with, I later went down and tipped him for the crap attitude he'd recieved from his employers, refund was promised within 3 to 5 days however upon reading reviews the refund company 'DALMAN' are a scam and never refund the money so have gone through my bank. Will never order from these...

Oh jeez where to start!

So basically, The Deliveries are slower as hell, but the food is pretty good to be honest, not the best customer service but also not the worst. Pizzas are fantastic, Wraps are good as well, Some advices in the future that can help: - Hire new staff and delivery block and also try to change the website its look so familiar with D&M Pizza. I am sure as hell that are capable people in there that can come up with some ideas to improve their business. I don’t think I will come back for another order but you never know. I wish y’all the best...

Little short tubby bloke in this place, seems to have a massive chip on his shoulder weighing him down. Bit of an embarrassment, really. Quite clearly not too bright either. Average food, but bonafide tosser. Best avoid really. With the state of the country as is, he'll do well to learn a bit of customer service first. Wouldn't last 5 minutes in Bristol with service like this. And with so many Bristolians coming into Lydney these days, the expectations are higher than the lousy service...