The Wheatsheaf — Restaurant in Gedling

TL:DR: extrememy rude and unprofessional staff, will not be going again.

Booked a table, on entry to the establishment we waited quite a while to be seen and when seen, the greeter very rudly stated 'sorry girls we aren't accepting any more tables', never asked if we had a reservation or even said hello, we explained that we had a reservation, no apology for the rudness, she just huffed and walked us to our table and gave us menus. While we were looking over the menu, we heard her go to the kitchen window and shout through 'sorry guys, someone booked a late table so you will have to keep working'. We found this extremely poor service behaviour as it was well within ear shot and shouted through. If they don't want late tables booked, why offer reservations so late?? Ordered small and easy side orders as we felt guilty. Got the food and our drinks and that was it. No check back to see if everything was OK. Both me and my friend work within the hospitality industry and the whole experience was shocking. We very clearly overheard the manager scalding the waitress right behind our table for something coffee related. Was 15 minutes after finishing food and drinks before I could get anyone's attention, that included going to the bar multiple times and being ignored or walked off from. Wanted another drink before we left as I am visiting my friend and we wanted to spend more time together so we put up with the service. Got drinks and a takeaway box for what was left. Had to get up once again and wander around the establishment trying to catch someone to get us a bill. The bill was thrown onto the table and left, no option to pay even though we were very ready. Had to once again fight to pay so we could leave. As we were paying, another member of staff stuck something on our weighters back and she went running off to catch up with him to joke and just left us waiting to pay. We were very annoyed at this point and...

Hadn’t eaten here for a few years, I used to be a regular but the standards dropped that much i stoped visiting. So the family decided to have a meal and they chose the wheat sheaf and to be honest I was dreading it and I went in with low expectations and for the first 20 minutes it wasn’t the best experience to lad behind the bar was far to busy chatting away rather than serving in the end I gave up waiting. Then the waitress seemed rather scatty and didn’t seem to have a grip on her job role. But then Rich S turned up and seemed to realise things were going south and pulled things around, the first thing he did was notice my partner and myself was at the bar for a second time waiting whilst the lad behind the bar was still chatting away and served us. Second of all he took over the table Service remembered people’s food orders he had taken (18 of us) and gave the correct dishes to the correct people. He had enthusiasm and a character that was pleasant and ultimately charmed a few frustrated family members down. The food surprised me I had scollops and chorizo for starters and I was expecting the scollops to be over cooked but no they were cooked perfectly. Mains I had Scottish mussels which for the price £9.99 where of ok portion size but let down by the lack of a bowl to stick the mussel shells in and a finger bowl. Also I think the meal should come some bread, personally I’d be happy paying a little for for the bread to be include. The ales I drank all tasted great and well looked after...

pleasantly surprised. Yesterday we went to the Wheatsheaf Inn to celebrate my son passing his college exam. I read the reviews on here and was a little apprehensive but thought we'd give it a go , I have purchased my Tesco vouchers and we thought we'd use them as part payment. We arrived to a nice looking building, not very busy outside and dead inside but it was 4pm ( we like it like this) the bar staff were very friendly and advised us where would be best to sit for 5 people, we then started a tab and got our drinks. All staff we encountered were friendly and happy, which was nice. The toilets had 2 locks on the door, which i found a bit strange but ok. We ordered our meals and waited. The food took a little time but not any longer than any other pub would be. The food arrived and look very nice and everything was hot, only gripe was the steak was well done and not medium rare as request but it wasn't the end of the world. We all enjoyed our food and puddings, which were brought to our table with a big smile from the 2 young men who were very friendly. Our bill was big but we did order more than normal so can't complain. I would of been happy if we could of used my sons staff discount also but we were told only one discount at a time. So was it nice- yes but was it exceptional food? not really and £18 for mix grill seemed steep but overall i would return and eat there again. We got 30% off our next bill, so that was a bonus. Glad I ignored the reviews and made my own mind up. Well...