El Mexicana (Beaconsfield) — Restaurant in Great Britain

Worst experience here this evening, my burrito had bits of hard dried rice inside, when I’d got half way through picking out the rice I could no longer enjoy the food and so went to tell the member of staff who served me, he was so rude, he did not care, he said i should have come told him earlier. I said I was not even asking for a refund just to let him know some of the rice was hard, he proceeded to show me some fresh rice that he’d just used to replace the rice insinuating I was lying.. I told him you know full well that’s not the rice you used for me and I left the half uneaten burrito on the counter and asked to speak to a manager about his attitude, he lied and said he was the manager, later admitting he wasn’t and when I asked for his name he said it so fast I could catch what it was and he walked off laughing shaking his head not a care whatsoever.. The most disgusting experience I’ve ever had purchasing food in my life and I would never ever recommend to eat here and to think I wasn’t even asking for a refund!?! Such a disgraceful response to a simple and more than reasonable and fair complaint…....

Awful customer service.. I stopped here for a burrito with my husband, we both ordered a large burrito, the portions of meat given were very small. I asked for some sweetcorn on mine as I don’t like most of the extras included, but Was advised I would have to pay extra for this, I asked why they couldn’t just let me have a small spoon of sweetcorn included as I had really only had the meat and rice, but he refused telling me that if he did it for me he would have to do it for everyone... despite the fact that I was the only one in the queue. Absolutely ridiculous in my opinion, it would have been a small gesture especially as I had already paid for a large burrito and not had half the fillings, he even got the manager out to tell me that they can not give away sweetcorn for free 🙄. I left not ordering the sweet potato fries I was going to order out of principle. Further to this, the portions were pathetic and the meat was luke warm, perfect breeding ground for Bacteria. My advice would be...

If you want to experience the worst burrito then this is the place for you. Despite it not being busy the staff seemed adamant to serve the food as far as possible. This meant the wrap bread was in the toaster for a nanosecond. This resulted in wrap bread being uncooked, chewy in an unpleasant manner. The “large” burrito is a small burrito in any other good burrito establishment, so I expected the filling and taste to be spot on. Alas the taste of the chill beef and the vegetable tasted bland and mediocre. Everyone in the group feel unwell for the rest of the day, not severely but that said it happened. Avoid even if there are no...