Pepe's — Restaurant in Great Britain

Always loved the franchise since having it in London, nearest place was Cambridge near swimming pool, events park when I moved to Peterborough. Now its in Peterborough, I prefer it to Nandos or The ladz by far. Freshly grilled and never too dry whenever we go. Takeaway is too far so we always eat in. Just park far away near Gladstone Street for the safest parking without racing drivers taking your mirrors off. Now improved faster service after 2-3 weeks of grand opening. I have been coming since grand opening so I am loyal to this place as I love the chicken here even if I have to wait. Recently Sakina has been giving great service to our family so we decided to give it a review. Chicken and rice is always juicy chicken breast and whole chicken has great taste whatever spice flavour you pick. Fries are best dipped in garlic sauce, really yummy. But, they never managed to get my lamb burger correct, always too dry and small sized so avoid that now. Tables always clean whenever we go and even my kids dare to use the only 1 toilet they have which the delivery guys block off standing waiting for...

The food was okay and prices are not too bad. I’ve been here 3 times and every time very poor customer service. The first time we waited about 40minutes for the food we ordered in store while people that ordered before me got their food so second time I ordered on their app as I knew the wait times are ridiculous. I got there only to find they hadn’t even bothered making my order and was made to wait 30 minutes for food I had ordered 40 minutes prior to arriving and the third time even worse again ordered online and got there to collect my food, the guy at the counter didn’t have a clue and was waiting there for 5 minutes to tell me what’s going on and the I witnessed him calling out my order for them to make in front of me and was told 5 minutes but again ended up being 30. The customer service of this place just leave’s a sour taste in your mouth and management is poor by the...

Treated us horribly, swearing under breath just because I asked if my food had my allergies. I ordered 2 things and only 1 was given and I paid too and the receipt isn’t a proper receipt with our order it just letters and the time you bought it so I had no ‘proof’ that I bought it. Spilt a drink on someone today too and overall it was a really long wait for some sour, bland food which wasn’t even spicy. I also found a hair in the cheese which wasn’t even melted and oh my goodness I actually felt so sick. The place itself looked clean but who knows what the back is like. Horrible place, don’t go here and waste your time. I suggest going to the chicken palace opposite. Way better and nice customers with clean...