SMOQUE'S | Burgers & Fries — Restaurant in Great Britain

We came in to the store I think the owner took our order for a collection. He was clearly distracted and wasn’t paying attention to what we ordered. And didn’t even repeat our order back. Before I left I asked him to change one item in our order he smiled and said okay.

We arrived for collection and I noticed the changed item hasn’t been done and I was given the item I didn’t want. He said well I’ve made it now it’s the same thing. So I took it, and left. We then found out the wrong sides were given (asked for croquettes got chips). The chips were unsalted and unseasoned too. Shame - lots of potential but not enough care...

First time customer and now hooked ! My wife and I both had the Grilled Cajun Deluxe . Taste, texture, fill, all 10/10. Nice lingering heat and well seasoned ( too many burger places just squeeze on a hot sauce). Loads of properly cooked fries and big crispy onion rings. Dips were too creamy for us but everything else a cut above any other burger place . Freshly cooked while we waited and nice counter service from ‘Sep’. Definitely...

My burger was OK but at this price point it needs to be. I've been here twice and on both times the service has been poor . Basic inattention to the order being just one aspect. On my first visit my arrival ( only patron in the building ) was ignored for some time whilst the staff member sent phone messages, seeming surprised when he looked up. On both occasions my take away order has been incorrect apon...