Uncle Sams Hamburger Express Hangleton - Brighton — Restaurant in Great Britain

I cannot explain how much I've been craving a burger... I haven't had one in months, and quite understandably, considering current global affairs.

However, today I decided that I just can't take it anymore & that home-made burgers just aren’t going to cut it.

I have never purchased an Uncle Sam’s meal from this particular establishment (Hove Grenadier), although where I have visited the food has been delicious.

Considering I've never been to this restaurant before; I completely understand that my experience is from my standpoint alone & that there is expected variance in my visit, and ultimately my opinion is bias. That being said, I'm going to relay my experience:

Upon arriving, I didn't wait long before making my order and the staff member who took it was kind & polite.

Now, where the first issue arose was while waiting for my meal to be prepared - as I watched one of the members of staff who were crafting the burgers.

I’ve worked in kitchens, they get hot - you sweat. Having staff who you can see preparing food while profusely dripping with sweat is more than understandable.

What isn't understandable, is having said members of staff preparing burgers with their bare hands while profusely sweating, and having women working with no hairnets, considering we are going through a national crisis with COVID-19.

While I watched one of the members of staff holding up a burger bun with their bare hands, spreading sauce, adding lettuce, tomato, placing the burgers into bags etc. I instantaneously began to very much regret my choice to get fast food...

As you can imagine, while watching the preparation of my meal, I very much considered intervening - and maybe I should of looking back at it, however, at the time I decided that I didn't want to seem rude and cause a scene.

My meal was cooked promptly; overall, I waited around 5 minutes and the member of staff who gave it to me was polite.

The drive from Hove Grenadier to my home takes around 3-4 minutes. Being really hungry, once parked I chose to eat a couple of 'sneaky' chips before getting indoors... the chips were cold.

Not too much bother I thought to myself, It's the burger I'm craving & cold chips I can handle.

Soon enough I was indoors and set up to eat dinner; the second I held the burger I knew it was going to be freezing cold. I took the first bite and it was exactly that, colder than the chips. I also purchased a portion of onion rings, these happened to be piping hot & the only somewhat enjoyable inclusion of the meal.

After heating up my cold & hastily conjured burger, and ultimately creating a soggy, unpalatable mess; Halfway through eating the burger, I pull out a hair from my mouth, the same coloured black hair from the member of staff who I witnessed preparing the burgers today.

Around an hour after I put the half-eaten burger and chips into the bin, I start to get severe abdominal pain, then swiftly after that I was put into the toilet. No further detail is needed regarding that, other than it was an extremely unpleasant experience.

In conclusion, my entire experience was extremely displeasing, and in hindsight the appalling level of food hygiene in relation to the global pandemic is distressing to say the least.

I'll be keeping a close eye on myself for next 14 days.

Thank...

The food is nice here and my grown up kids love it. So food 4 ⭐️ ⭐️⭐️⭐️ U hardly get any chips tho and they’re NOT cheap. The reason I give 2 stars ⭐️ Is - their toilets are always so very filthy. Have had to ask for toilet roll many times. The drier mostly doesn’t work, The soap runs out.

Management should 100% absolutely put in place a Rotor on the wall, having it looked at and cleaned at least every 2 hours. (Bleach the toilet, fill the soap up, have plenty of toilet roll, mop the dirty floor & have a spray pump on the wall that is stuck, so no one can take it)

One last thing - the staff members could be a littje more friendly. Never a “hi or “thank u, enjoy...

Ordered blue cheese burger and fries + additional fries + 2 milkshakes tonight. Drove a mile home and found fries were stone cold and soggy and burger was luke warm. Called store to complained and male said he saw fries being cooked so could not understand why they were cold. I suggested they weren't fresh and he argued the point. Absolutely no customer apology and/or offer to give good customer service. Uncle Sam's have been going since the first shop opened, in Montpelier Road, Brighton in 1971 and we have supported the brand ever since but after tonight's offering perhaps it time for a change?...