The Shambles — Restaurant in Harborough

On arrival, was told that there was a staff shortage - so no breakfast available. Shame that there was no advanced warning.||||So, Marston's Brewery, you have appointed a pub manager, who is not prepared to put his / her guests first, when all else fails, by cooking the breakfasts him / her self. Where is the commitment to customers ?||||The room had a non-working en-suite light and non-working TV remote controller.||So, how was the en-suite properly pre-cleaned in the dark ?||Did anyone check the TV remote between guest lettings ?||Did the room service person report the defects ?||Did any Manager take any notice ?||||Upon complaining, we were given another room - this time the bed-side light did not work - so we swapped it for the one in the first room. (Back to the same questions about room defects.)||||Both rooms have had 'late' modifications, with the addition of small en-suites - which is fine.||||However, the wash-hand basins - sorry, wash-finger basins - were so small that when cleaning teeth, or especially when trying to wet the face for a shave, excessive quantities of water ended on the bathroom floor.||||Despite the small size of the en-suites, there is room for larger washbasins.||||Quite simply, the basins provided are too small to use and clearly not fit for purpose.||||So (again) Marston Brewery - you are providing accommodation facilities which are not fit for customers. Have you ever checked the accommodation ?||Add to this the manager who obviously does not care about customers (as above).||||The best thing is that customers AVOID THIS ACCOMMODATION - and that Marston's Brewery concentrates solely on running the pub, as it is not addressing accommodation at all seriously.||||The on-duty bar staff were most helpful, and apologised for the situation.||||It would be good if Marston Brewery would respond to this critical...

We were there for lunch with friends, all of us having been several times before (always for lunch), the last visit being Sept 1. Food has always been good and service satisfactory until yesterday.. What a let down! We had booked a table for 1pm why, I don't know, there were plenty of empty tables which remained empty. until we left. Couldn't see/find a member of staff to check-in and waited maybe 10mins to be served to drinks. Food order was placed for 2x gammon with egg) 1 fish/ chips & an omlette. Three meals were served together then we waited and waited 10mins for the omlette plus vinegar to arrive. Gammons were chewy and one was hardly edible - fat & gristle. Fish & chips and omelette were very good. I could go on ... and on. Incidentally, a couple who ordered after us were served before us to a hot meal.||Suffice to say Acorn Antiques comes to mind, the decor is dated which even a coat of paint wouldn't improve, but we know this and accept it because the food and service has previously been satisfactory. Staff with the right 'service' attitude would help greatly. Having said that our waitress was pleasant enough. Sadly to say, and based on this experience, we are...

We were there for lunch with friends, all of us having been several times before (always for lunch), the last visit being Sept 1. Food has always been good and service satisfactory until yesterday.. What a let down! We had booked a table for 1pm why, I don't know, there were plenty of empty tables which remained empty. until we left. Couldn't see/find a member of staff to check-in and waited maybe 10mins to be served to drinks. Food order was placed for 2x gammon with egg) 1 fish/ chips & an omlette. Three meals were served together then we waited and waited 10mins for the omlette plus vinegar to arrive. Gammons were chewy and one was hardly edible - fat & gristle. Fish & chips and omelette were very good. I could go on ... and on. Incidentally, a couple who ordered after us were served before us to a hot meal.||Suffice to say Acorn Antiques comes to mind, the decor is dated which even a coat of paint wouldn't improve, but we know this and accept it because the food and service has previously been satisfactory. Staff with the right 'service' attitude would help greatly. Having said that our waitress was pleasant enough. Sadly to say, and based on this experience, we are...