Big Sam's Chicken and Grill — Restaurant in Hastings

Tasty chicken shame about everything else!!! Ordered at 20.50, delivery time said 21.45, fine, then got upped to 22.00, again whatever. Didn’t arrive until 22.30 and they marked it as delivered at 10! Obviously they were trying to make themselves look better on the system or something. We called at twenty past and the man on the phone said it was on the way and the driver had left five minutes ago, I said why 5 minutes ago when it was due 20 minutes ago? He said it was his mistake and then when I tried to reply, simply said “bye” and hung up! The delivery came at half past and it was a feeble lady who didn’t seem very capable if I’m honest. She was talking about how she’d knocked at the wrong house and kept saying how dark it is.. We then got our order and opened it up to find two things wrong with it. We had two Pepsi’s instead of the sprite and tango that we ordered, which sounds small but it’s not when you’ve waited a long time for your food and the man on the phone was rude. We then had coleslaw instead of the sweet chilli dip we ordered... why even have the option to choose your sides at this point lol. We didn’t even bother calling again as we simply couldn’t be bothered and were hungry, just accepted what we had. The chips were also completely soggy and floppy and honestly didn’t seem cooked. The chicken was actually super yummy, but I’d never order from there again as the service is...

Myself and my family have been going regularly now for about 2-3 months new owner has taken over and is doing an amazing job, in a time where cost of living is affecting everyone he’s making eating out affordable for the locals in the area, (I personally know how hard it is to take over an establishment with a crap reputation and name and make things work) but considering the terrible reputation it had before he took over he is doing an amazing job and has turnt a horrible chicken shop into an amazing one, hot, tasty, delicious (cheap) food every time I go and always an amazing customer service if I could give 6 starts I would. 11/10. Just please keep it up haha I don’t wanna have to eat my words in 7-8...

I paid 29.99 for my order on their website which they got wrong, I rang to say I hadn't received the right order but the person I spoke to said I had made a mistake and hung up on me so I went into the shop to provide my proof of purchase and to ask for the correct order but was refused. The bits of chicken we did have were nice but not nearly what we should have had and I think you should fix your website and make sure that the prices and deals advertised online match the prices and deals in the shop and that this can't happen again. This was a waste of my money and time, I wouldn't...