Domino's Pizza - Hastings - Ore — Restaurant in Hastings

We ordered 6 cookies (4 & 2) and some chocolate cinnamon dougballs as a treat to watch a film with, decided to go and collect as delivery was expensive. Got home took a small bite out of one of the cookies to notice they were burnt on the bottom and around the edges. Called the shop only to have the “manager” tell us we couldn’t bring them back for fresh ones to be made as we had taken a bite out of one. Once he finally said he would change the cookies we said we want a completely fresh order as by the time I would have driven back and then back home the original doughballs would be cold (it was windy and raining) we weren’t asking for anything extra we said we would return the whole order. He completely refused and was so rude over the phone, why would I want fresh cookies and cold doughballs when I’ve just paid nearly £15 and gone out to collect them. I think what he was forgetting is the cost of living now and that this is a treat for most people and all in all this was a 4 way trip that took around 45 minutes to resolve. Once we got back to the shop the guy on the till had no clue we were coming down and just apologised when he saw the cookies and re put through the whole order which we thanked him for. We asked who the manager was and he said himself and the another guy called Aaron who was further back, my partner explained how rude Aaron was over the phone and he asked Aaron to apologise which he point blank ignored him and refused both times. We appreciated the help from the other manager but if Aaron is really a “manager” he needs to work on his customer service skills or just change jobs completely. I’ve worked in customer service myself I know how it can be but I told my partner not to be rude on the phone but as soon as I heard his attitude and lack of willingness to help I was so angry. I would have understood if we had eaten half the order but it was it was one small bite of a cookie the rest was untouched. Aaron learn to recognise when you are in the wrong and don’t make company rules up over the phone. Maybe a change of careers would be better for you, something away from...

I went to the store for a nice pizza, as a well deserved treat after a long day! Now with the knowledge I have once Being management at Domino's previously, I was sick of shock to have experienced this level of attitude to Domino's outlook!

Now firstly I am going mention that noone likes the last minute order before close but as a customer I know that you still provide a fast and satisfing experience! There seemed to be a driver, 2 instores and a manager within the store, which to me didn't seem fit as it looked to have a fairly quiet night!

The guy slapping the dough didn't seem to actually understand the level of damage that stretching the dough with his hands rather then slapping it actually causes and creates a thin pizza Base, which wouldn't support the pizza toppings and would not pass Domino's quality test.

The young girl completely over sauced a double decadence Base and yet once spread put a little more on (this would not pass quality either) specially after she cheesed and dropped the screen to spread the cheese to create evenness, made the sauce spread further over the 2cm gap that is supposed to be left around the edge and caused it to burn in the oven.

The manager was hardly aware of this as I assume he was out back doing his night count and checks! Only noticed when we left and looked as though when to count the tills!

The dough was left without a tray on top and was on show longer then we were waiting! We were there for about 20 minutes which wasn't a problem even if they forget a topping of extra cheese (which costs more for a single topping then does a bag!) yes I know!

The pizza wasn't cut well atall!

Lastly I noticed that there was an indication of lack of cleanliness as there was trays and sauce tubs left on display in view of the customer area and tin foil on a tub acting as a lid.... This would certainly fail an OER TEST and failed within the hygiene act!

Honestly all I can say is that this store was more concerned about closing the store then setting a good example... Of all the years I had work never would I have ever displayed this lack of...

On Sat 27th May, I ordered a plant based pepperoni to collect, got there to pick it up and they’ve made a soya strip pizza. Said they had run out of pepperoni. I personally don’t like the soya strips, so i couldn’t eat it. I thought they would call first to let me know the pizza i ordered was out of stock - but nope. On collection, I asked the guy why he didn’t call and he miserably said “cause it’s like five to 11…” but he knew i was coming to collect it - he still didn’t bother calling. He looked very annoyed i wanted to cancel my order. Bad customer service. I would have understood if he had just called me and told me what i had ordered was out of stock, he could have offered a refund or asked if i wanted a different pizza. Instead, because he couldn’t be bothered to call me (?), i traveled to the shop and left empty handed - and 2 pizzas...