Costco Food Court — Restaurant in Hertsmere

Today I had what was a near-perfect fast food experience in Costco's food court. There is no more queuing to ask for what you want; you select what you want from one of five touch screen terminals, which are well removed from where the food is served, so you don't get to jam-up the serving process while you dither over what you want. I like the way the calories are really clear; a jacket potato can mean anything between about 500 and 1200 calories, depending which filling you opt for. You pay at the terminal, take your ticket and wait your turn. I reckon I waited for about 1 minute, before my order got shouted out, and my huge potato with beef chilli sauce was thrown on to the stainless steel counter. No one wanted to see my ticket, it was up to me to be listening and grab my food and get on with it, which I am fine with. They have placed loads of tables in there, including lots of standing tables, for the people like me who are fine with eating standing up and leaving the seats free for weaker humans. The food was great, a nice large properly baked spud, and the beef chilli sauce was really nice, all for £2.99. It was quick, cheap, satisfying and unceremonious, which is everything I want...

This review is not about Costco’s products or shopping experience, but the chaotic and frustrating situation at the Watford food court. It’s completely ruined by the selfish behaviour of many customers and the helpless attitude of staff.

People treat the food court like a sit-down restaurant — entire families occupy tables for ages while one person queues for food. Meanwhile, others (especially those alone or with kids) are left awkwardly standing with hot food in hand, hoping for a seat. When I raised this with staff, their response was a sarcastic comment and a shrug — apparently they “can’t do anything about it”.

To make things worse, there’s even a clear sign saying ‘No trolleys in the food court’, yet people push in with trolleys anyway, making the cramped area even worse. No enforcement. No order. Just a mess.

Costco management really needs to take this seriously — it’s not just uncomfortable, it’s inconsiderate and...

Service in unbelievable slow. Price is good but would actually rather pay a bit more then wait 15+ minutes for a jacket potato! No communication to customers that it was refurbishing the food court so went there and had a menu so limited it really wasn’t worth them bothering. Very...