Dixy Chicken Heckmondwike — Restaurant in Kirklees

Unfortunately this place has gone down hill. Even though you phone your order in & are given a time they still don’t have your food ready. Staff attitude stinks. The main worker Ali is very good at his job the others just don't care. Avoid.Response to your reply your staff member said 15 minutes so I gave him 25 minutes extra 10 minutes & still my order was not ready & your staff attitude stinks. I use eat daily from your place up over the months it has started to go down hill. Burger Avenue down the road guys much better service & no attitude from the staff. & if they get it wrong they don’t charge you. Dixy is no longer an option for me as other people have said the same customer service is very poor & food quality has gone down. So my people who read this save yourself the headache & don’t use this place. They will say anything...

If you’re ever stuck for somewhere to eat and don’t have cash or a card to withdraw cash, then don’t go to Dixy Heckmondwike.

I was passing through the area and thought I’d pick up a quick bite for lunch. Unfortunately as with many people these days, I don’t usually carry a wallet but only my phone for contactless transactions. After placing my order I was told the establishment was a cash only business so I ended up having to leave empty handed.

Very frustrating as I was an hour or so away from home. Rating is based purely on my experience and not on the food, as they do not offer an alternative method of payment to cash.

Beware of this if...

Good food but only takes cash, no other form payment is accepted. Ordered family bucket and was told I could only have coleslaw as a side even though they have a choice of any 3 sides. When I asked for beans, I was told it's not available. I was told by the manager that I couldn't choose since it was a free item although the menu doesn't say it's a free item rather it's part of the bundle. Very poor service in my opinion.

Edit: I've reduced it to one star cos of the reply by the owner, A blatant LIE in the reply that I had asked for "2 pieces of chicken instead of the included side" I was asking for beans instead of coleslaw which was an option...