Food was good!
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TLDR: food left on doorstep of neighbour. Don’t bother complaining - the guy on the phone lies and shouts at you.
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Just a shame that my food was left on my neighbours door step as they didn’t answer. I asked the delivery driver if it was my food as I’d seen the car outside, he was certain it was for my neighbour and was about to drive off. So I asked him to double check and realising his error he went to retrieve my food.
I thought I’d call the restaurant to check that if leaving food on a doorstep was usual practice and hoping it wasn’t that they might explain to the driver that leaving food outside was bad practice. Well, that’s where I was wrong! What I got were lies, abuse and some strange discourse on how the feelings of the chap on the phone were hurt… I explained to him that I didn’t care about his feelings and even that I didn’t care about him not caring about my feelings as I think that is totally irrelevant to leaving an order on a doorstep. I gave up on the call as the guy really can’t take criticism and was getting overly irate.
I hope the owner of this business, I believe his name is Mo, gets a handle on this guy before he destroys the great reputation Solos has built up over years. It seems like any bad reviews are met with hostility at the moment so I’m not expecting much.
I hope you manage to resolve your employee’s terrible attitude but I’m afraid that I may never know as I certainly won’t be ordering from you again unless you can find the humility to apologise and reassure me that it isn’t your companies policy to leave orders on the doorstep of the...
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