Costa Coffee — Restaurant in Knowsley

Disappointing experience

Firstly this is my personal snapshot of the store.

The store is well laid out, clean tidy as you would expect. What let the store down was the 3 colleagues behind the counter. Probably the rudest colleagues I’ve seen in a Costa.

I won’t go into detail but if you are going to bad mouth your customers then make sure that another customer can’t hear you. It just makes you look very small. And maybe the way you throw customers food around isn’t the best advert for the brand.

If by any chance one of the managers from Costa wants to view the CCTV between 13:30 - 14:00 you may have some very interesting viewing.

I personally won’t be stepping into this store again after what I heard. I’m actually embarrassed for the colleagues who thing this type of behaviour in...

Absolutely wonderful staff at this branch of Costa! A really lovely girl, who I am sorry I didn't ask her name, was so kind, polite and caring towards my son and daughter. My son was sat in the back of the car with me waiting for his Mum's Costa to arrive when he said I want to tell the lady about my train as he has ASD. Instead of ignoring him or carrying on with her job. She actually took the time to listen to him for 5 minutes and said how lovely his train was and thanked both children for coming. Really lovely girl and deserves a praise just for that. She didn't have to do what she did but shows you how some staff definitely deserve credit where its due...

Broken down, waiting for a Tow Truck on a Friday night and these 2 amazing staff served me with Excellent customer service, were friendly and even wished me luck on my vehicle recovery. Hot chocolate, sandwiches and a dessert was just what I needed whilst it was absolutely chuckin it down and I was waiting for help. Thank you to Micha & Paul for the wonderful service you gave me and that too 10 mins before closing time. I wasn’t allowed to enter the premises due to branch policy but was happy to pop thru via the drive thru window. You are a credit to this Costa Branch. Thank you for helping me out !!!! If you found this review helpful, please click on the...