The Coffee House Huyton

I have been here a few times and the food etc is lovely and usually the staff are too but the staff always seem to be chatting amongst themselves, often leading to them making mistakes with customer orders. Last time I went, I asked for a milkshake with cream on top. As I waited to the side for my drink, I was talking with my mum who had come with me. I then heard a male staff member passive aggressively shout to me asking if I wanted cream on my milkshake, to which I politely replied "Yes please", despite having already asked for this earlier. Another staff member informed the man that he had said this quite loudly, in a friendly way, to which he snarkily said "I asked four times", right in front of where me and my mum could hear. I found this very rude, as it is not my fault I didn't hear him from across the counter and to the side in the loud bustling atmosphere of the cafe, instead he should have come over and asked more politely. He did not know I asked for cream in the first place, as when I ordered from another staff member, he was talking to a member of staff. This has happened multiple times now where the staff have been rude to myself or people I know, and so I'm not sure I will be returning, which is a shame as the food is lovely, but the politeness of staff is sometimes lacking. Apologies for the long review, I do not want to come across as rude but I feel that the attitude of some staff members could be improved.