McDonald's — Restaurant in Leeds

In my experience, McDonald’s has experienced significant decline in quality over time. Despite my regular patronage, I have encountered numerous instances of negligence that have resulted in incorrect orders for both in-store and delivery. These errors include missing items, incorrect burgers, and even a Big Mac delivery with a missing top burger bun.

The incompetence of the staff and management is appalling. I would even go as far as suggesting that this establishment should be closed and replaced with a Burger King or KFC. Since these issues have become increasingly frequent, I have ceased dining at McDonald’s altogether, as the inconvenience of constantly complaining has become overwhelming.

I strongly advise against patronising this establishment at all costs, as the potential for further disappointment is...

EVERY time we order from this branch, the user is wrong, or meals are missing. And the food we do get is usually cold. We usually avoid ordering here, but sometimes we don't realise. And when we want a refund, we have to speak with Uber Eats, even though we order through the McDonalds app directly. I understand that the branch can get busy, but seriously, how hard is it to check off the items in the bag to the items on the ticket? It's not just a one-off, either. It's EVERY. SINGLE. TIME! If it's too busy for staff to do the job properly, then hire more staff. If you can't hire more staff, then...

Terrible from start to finish. Only two screens to order on. People are up your backside to order. It’s too small people with trollies everywhere. Ordered a milkyway McFlurry and it looked congealed. I asked what it was they said probably the sauce. Disappointed and picked at it to find it had fudge inside (good job I’m not allergic) or should I say a concoction. Can tell the staff just don’t care. Actually wanted to get some proper food before I saw everything.. glad I didn’t. For sure would’ve been food that had been dropped. Still considering if this has been scooped off...