Burger Kitchen — Restaurant in Lichfield

I understand that Park food is expensive and usually fairly average quality - I can forgive them that. What I cannot forgive is that they only have ONE staff member taking orders, but TWO queues! Shocking. I'm also very unimpressed with the wait - order time: 13:57, food collection: 14:08. There shouldn't be such a wait in a "fast food" place. And I had to clean the table myself. Luckily the spray and blue roll was left out so I could do it properly (the table was disgusting).

Once we got it, food was decent - chips were crisp and hot, burgers were fine. We bought kids meals for all of us - much cheaper than the regular "combo" (which doesn't include a drink) and not much smaller sized. In fact, I'm sure the kids vegan burger was the same size as the regular one!

This place needs to work, even just to reach Theme...

Absolutely terrible fries Luke warm bacon on burger wasn’t even luck warm it was chilled and stone cold was told it came like that when I questioned it with member of staff obviously staff have no idea how to cook a bacon cheeseburger if they think that the bacon should be chilled not even Luke warm on a burger then sorry but they haven’t got a clue how to do a bacon cheese burger as I for one know the bacon is surprised to be hot not chilled like it just came out the fridge. No apology just a refund when I asked for one. wouldn’t recommend this place to anyone avoid at all costs. As staff don’t have a care in the world about the food there...

Overall, Drayton manor has been great but this burger kitchen really lets the side down. The burgers are over-processed and dry which is not what I would expect for £15 for a meal. I feel genuinely sorry for the people that are staffing this outlet as they are trying super hard but there's no way they can make up for such a rubbish product at so high a price. Additionally, there are defined queues for card only and card and cash, which then feed into a single till causing all sorts of confusion landing on the poor lass on the till. Come on Drayton management team,...