The Forest Restaurant — Restaurant in Lichfield

High standard prices for much lower standard food. Nicely decorated. The person who I believe is the manager (blonde hair, heavily tattooed) was extremely rude, hostile, abrupt and appeared to lack all customer service skills. Very unprofessional. She was speaking to people in such a rude manner. If she wasn’t moaning she was tutting and sighing at people. She was even complaining about other customers who were still in the restaurant in front of other customers. Just before we left she was stood outside the kitchen , which is directly opposite the restaurant, ( still half full) very loudly announcing to all the other staff “We are done, thank god there’s no more people coming. I can’t deal with any more people”. This wasn’t said as a joke she was deadly serious and looked very inconvenienced. Even if that’s how you feel, keep it to yourself because this was also extremely unprofessional. All the customers were looking across the room at each other in utter disbelief. I’ve spoken to other’s about our first visit to this restaurant this evening and they knew exactly who I was talking about. Unfortunately, I don’t think it was just a bad day. You don’t pay money to be spoken to like that or made to feel like an inconvenience and unwelcome. Other staff were polite. Won’t be...

We visited this Restaurant for the first time today, Restaurant décor was nice, service and food not so much. My partner had ordered the eggs Benedict while not knowing it came with ham. When the food arrived we then realised our mistake and politely explained that she was a vegetarian and asked if it could be changed. The waiter then said they could serve it with spinach which we were pleased with. The food was then came, she eat most of it, but left some, I asked why she didn’t finish it, She then said that the muffin tasted salty and very smoky, and suspects the same bread was used again. After tasting it myself I agreed. Ham has a strong flavour, it’s hard to miss. We brought this up to the waiter, she apologised and went to relay this message to the kitchen, Another waiter then rushed to our table telling us it was definitely not the same bread as she saw the cook change it. Then went on to say “Someone else ate your plate of food” which had us questioning why that happened as-well. We then just asked for the bill and left. The whole atmosphere felt very unwelcoming on the way out. To conclude; Nice decor but not unattentive service as-well as mediocre food. What let it down most is the very defensive and negative response in how it...

OK, so not knowing we had to book as its our 1st time coming to the restaurant, asking for a table for 2 to just be told "we don't have a table as we don't accept walk ins" was a bit of a frosty reception if I'm honest - it was a dark haired girl with tattoos. So, as myself and my wife were walking around, I decided to see if I could book a table through the website. I did for 2pm (20mins later than when we were rudely turned away). I get that it may well be your policy to not accept walk ins but we could have been advised of this in a more polite and professional manner.

2pm arrived and we were greeted by another member of staff (a smiley girl with a nose piercing). From this point is where our opinion changed for the better!!! The food was amazing and plentiful. The waitress that took our food order (Georgia I believe her name was) was amazing!! Polite friendly and really engaging!! This is how it should be done. Had we not been greeted by the first girl, it would have been 5 stars all round. This, however, will not put us off coming again!! Thanks to the girls that made our visit not a wasted one (we were recommended this restaurant by friends of my wife) and to Georgia....the sticky toffee pudding did...