Costa Coffee — Restaurant in Lincoln

We recently visited this store with our granddaughter of 11 months expecting to use one of their high chairs. Sadly both available chairs were badly stained, sticky and generally filthy and certainly not what I would put my child in. One of the staff was passing and I showed her the state of the chairs. Totally unimpressed she made the excuse that staff don't put them back. When I commented that this state was not created on one day she petulantly said she would take it and clean it. After a few minutes she returned and slammed the chair down in passing, saying nothing as she did so. Several times after she walked past with glowering looks. I appreciate this was at around 6pm on a Friday and she may have had a hard day but either way this kind of behaviour is totally unacceptable. On leaving I spoke to a supervisor as the manager was not in and explained the situation. She agreed to make the manager aware the following day. I have to say that Costa is not the only enterprise where I have found dirty and unsuitable child seats but one would expect that where sticky and damp goods are concerned a regular clean of these items...

Long wait for both the food and coffee, but when it finally arrived I was highly disappointed on two counts. When I ordered a latte I was asked if I wanted the extra strong for an additional 20p and I said yes. The latte I was served with was so weak I could hardly taste any coffee at all as it was predominately warm milk, so goodness knows what the normal one was like. I also ordered a ham and cheese toastie. Now I am not sure what the standard criteria is for toasties at Costa, but on one side the bread was very lightly toasted and on the other it was not toasted at all. Maybe the toaster wasn't working properly, but no apologies from the staff if it that was the reason and they still took my money. I didn't bother complaining as there was still a long que of people waiting to be served and I had to get back to work, but suffice to say that will be my last visit to Costa. - One star for it being in a...

Visted for the first time in a while. The card machine was not working but was not told until we got to the till and had been waiting in the que for 5 minutes. Ordered drinks and then stood waiting for at least 10 minutes. There was only 1 person making the drinks and she was extremely slow. We then tried to find a table, there were a lot empty but with cups and plates everywhere, the place was a tip. I saw some people moving the cups and brushing the tables down with their hands just so they could sit down. Other people walked in and walked back out again. A woman who looked like the manager briefly appeared and put a piece of paper up saying cash only then disappeared. The place was very understaffed due to how busy it was but the manager didn't seem bothered. For over 7 quid for 2 small coffees I think I'll go...