Ballucci Coffee — Restaurant in London

I came here for a coffee and to sit down and do some work on my laptop. I spent 2 hours here and was served by a lovely polite barista. As you can see by my photo I was a customer.

The owner however treated me horribly. I decided to pack up and and leave wait inside as I was waiting for a bus and it was raining and I was drinking my own beverage. Despite being a customer waiting a few minutes before leaving the shop, the owner rudely approached me and told me to leave his shop as I was drinking my own drink. I was shocked at how rude impolite and inconsiderate the owner was to me after being a customer, he accused me of not being a customer and that it didn’t matter if I was one. He said to “this is not a bus stop” he wouldn’t let me stay unless I bought another coffee…. The owner was extremely rude and cared more about extorting money out of customers than basic human etiquette and principle, not being appreciative of customers that bring him business. I was confused and shocked as I thought this place was friendly and welcoming but it is not. Despite showing my dissatisfaction he insisted on being rude. It is a shame as I thought this place was decent, but I will never be returning again as a customer.

Behind every good business is a good owner who understands the value of customer service and treatment, this owner clearly needs to take a look in the mirror and re-evaluate how he speaks to his customers.

Please do not visit they will kick you out even if you are a customer buying their drinks.

Psychologist...

I wrote an extensive review on 15th June which seems to have disappeared so here it is again.

I waited 15/20 minutes for an iced soya latte and had to watch one female barista be very rude and sarcastic to the young male barista who seemed to be a trainee as there were lots of orders to make.

It was an incredibly hot day (my visit was on Saturday 14th June), and there was a queue of customers - so many that they paused orders to catch up. One older gentleman said he had been waiting over half an hour for a small latte. The barista basically said he was lying as it wasn't on the screen. It wasn't pleasant to see or hear. He had been sitting at the table in front of the coffee shop with one other person who had their drink. I know because I sat at the window waiting for my drink. I can't imagine he would be lying and he was there before me.

This is an overpriced coffee shop, and I only use it as a last resort whilst in the area. I wish I could say the staff make up for it but they don't.

I don't appreciate the rude response from the coffee shop manager. I am entitled to my opinion. Perhaps you should employ staff who won't shout...

Unless you want food poisoning, DO NOT GO HERE - kitchen is full of mold and fruit flies. Owner and the blonde manager are 100% racist and prejudiced against anyone who isn’t white. They both treat their employees inhumanely and are bullies. Spend your money in other local coffee shops, this one is a waste of your time I was a frequent customer in the past and certainly won’t be going back💖

EDIT: Funnily enough, my name is spelt with two H’s - ironic how you’re not even courteous enough to spell my name correctly. I’m not an ex staff member. Ironic that the management and owners would expect their previous employees to speak about them in this manner. You must have a tendency of treating people poorly! I’m not shocked judging by your disappointing response which highlights how insidious it must be to work here. Also I’ve seen the fruit flies in both the Isleworth and Hounslow branches - disgusting!! Horrible service, bad attitude and poor...