Biryani Kitchen — Restaurant in London

This is my honest review and experience, today was my first time visiting Biryani Kitchen. Service - On entering the man behind the counter just stared at me. No smile, no hello and to be honest he just seemed uninterested. I’ll never understand why you wouldn’t smile or say hello to a customer, it makes no sense. Also, the man at the counter and someone at the back kept talking to each other even while I was trying to order. Decor - There’s so much potential here but unfortunately the old seats, dirty floor and basic layout aren’t exactly appealing, not to mention how dirty my table was. Bits of rice and what looked like bits of poppodams or roti just left for me to stare at. Food - The chicken Biryani was very good, full of flavour, not greasy but the chicken wasn’t fall off the bone. Still, I’d eat it again no problem as it was delicious. One issue I had was that it wasn’t hot enough. When I I asked if he could heat it up for me, he replied, “I can’t put the plate in a microwave.” Wow. He did eventually put it in the microwave and I got my biryani piping hot. Secondly, I asked for two pieces of the chicken they have behind the counter. He didn’t heat them up enough and they were luke warm. Overall - When it came time for me to pay, I had to cue up with other customers while he counted a big wad of money. The food is good from what I tasted, there just seems to be a serious lack of enthusiasm, communication and customer service ethic. Would I eat here again? I probably would give them another chance but as these issues have been mentioned by others, I doubt things will change. I wish them the best and hope they listen to...

I'm only here to give a 5 star rating to the haleem which I had it recently. Hyderabad is not only famous for biryani but also haleem. This is specially made in the Ramadan season, but you can find it here for 365 days. Biryani kitchen has used some seriously rich ingredients and turned out quite possibly the best Haleem I have ever eaten. The sheer amount of meat in each plate was astounding. Excellent consistency with just the right amount of spices. I was very happy indeed. It is a bit spicy for some if you are not used to hot spices. It was a surprise for me as I wasn't expecting it to be equal to the taste of pista house haleem (from India hyderabad), well my mum said it's much better than pista house one as pista house don't do it bone free. I would recommend this dish to everyone, I haven't tried any of their other dishes yet, so not sure about it. But, this haleem from here is enough for me during Ramadan & I'm glad this restaurant is just close...

Finally, everything is back in order.

5 stars re-instated.

The owners are unfortunately travelling and are overseas.

Unfortunately, there is an older person serving Biryani and this person is ruining the business and reputation that the family has built up.

The last 2 orders, almost zero salt.

The serving included 2 small pieces of dry chicken and dry rice put on top.

Biryani needs to have masala and unfortunately just chicken and dry rice.

I have recommended Biryani Kitchen to a lot of my family members and we have all decided to NOT order anymore till the boys come back from overseas.

Until then, we would be trying other places for Hyderabadi Biryani.

It may be better to close the shop temporarily than to serve bad quality biryani and loose customers permanently.

To get the owners attention, I have put the review as 1 star till the boys come back and change the...