Caffè Nero — Restaurant in London

Luckily for this store the minimum I can give is 1 star, because even that is generous.

I have been going to many different Caffè Nero’s across the country as I generally love the brand's selection of coffees.

Safe to say I will actively swerve this horrible store in particular. Staff here are rude, unhelpful and treat in a manner which is frankly, appalling.

One such bad experience happened earlier today. Due to religious requirements I cannot eat pork. I had a 2 for 1 on panini offer and there was only one vegetarian panini. I picked up a cheaper tostati, as it was cheaper than a panini, and hoped the staff here would be willing to accomodate. Unfortunately, the barista refused to co-operate and told me to look elsewhere. A dreadful shame, as I have enjoyed Nero's paninis before. Kind and compassionate at other branches have in my experience, regularly go out of their way to accommodate for customers to help them feel welcomed and valued, and should be highlighted and commended for their exceptional customer service. At Wallington Cafe Nero however, staff are plainly unhelpful and irritatingly jobsworth-like. Clearly the senior management at this chain have no ability to imbue a sense of joy into staff, who make it very clear they despite each waking second of their job at Wallington Cafe Nero.

Lest be known, my negative experiences in this chain are almost endless. On another occasion, I was told I could not get NHS discount on a coffee despite presenting my valid NHS smart card, which has helped me get a 10% discount before.

These examples, but to name a few, sums up the unacceptable customer service at this branch. I am no longer willing to put up with this any further. I shall never pay this horrid branch with its horrid staff ever again. Going forward I will become a regular customer at the Costa Next door.

Goodbye, toodle-doo, and farewell to Cafe Nero Wallington - you will...

This is my local Nero but it has a tremendously haphazard service attitude. No welcome greetings. No apologies for waiting. No smiles. Backs turned. Just no acknowledgement at all. The waitress seemed more interested in one of the customer's instagram pics, which is fine for him and his customer experience but galling for mine. The counter is very high here so they have a superior look down at you as you wait and order. Uncollected trays on tables and unwiped spillages on empty tables. The barista was in the middle of making an online order, but he didn't explain this, so I spent five minutes wondering what on earth was happening. I thought it was a training run or something. The coffee is good. The shortbread pleasant. But they don't make the beans or the cake. All they need to do is make me feel welcome. I expect I'll be back as its on my local high street, but I hope for some basic mannerly...

I would give no stars if i could! On numerous occasions i have thought about writing a review but not bothered. I really enjoy nero coffee however the staff in wallington let the brand down. They are rude, sarcastic and have poor customer service skills. They clearly do not enjoy their job and take their frustration out on their customers. I would much rather drive to banstead which is a further drive. The reason for me writing this review is this morning i received a coffee that tasted like the milk was off so i kindly asked for a replacement and was responded to with a sigh and a roll of the eyes. I am a customer that comes in every morning and I won't be...