Costa Coffee — Restaurant in London

Debbi here forgot my order and she had the audacity to show me a board saying she has the right to deny me services if i am being rude. Note I was not being rude at all. All I did was confronted her about lying. Instead of apologies for missing my order and serving 4 customer before me who came after me she had didn't apologise and insted showed me they have started working on it and there are lots of customer. Also she thinks her job is not to serve customer with compassion but to protect her team from customer. Either she should quite her job or u should retrain her. I am not a difficult customer to handel and I am sure we would have let go if she would have simply apologised about missing our order. But Debbi had to protect her team from right customer's. No wonder almost all the ratings apart from me have also have given 1 start. If they are trained to be...

Spoilt by one staff member who clearly doesn't enjoy her job. Extremely rude and will ruin the reputation for costa at West Middlesex hospital. Kindly costa can facilitate ice to the patients but I find it very unethical to be reusing the same cup after the 2nd day because of cross contamination. 'She told me that I am bringing infections to her by asking for for ice'!!! This needs to be addressed and charge for the cups of necessary. I am clearly not the only person whom has has been a victim of her bad attitude as I see there are photographs and other complaints about her. Other than that the rest of the staff are fantastic and...

Takes ages to get served, waited about 15mins in a long line. One staff member doing his best to his credit, but the other one casually cleaning when it's obvious she should jump on the machine and help clear the queue. People waiting were not amused... The manager needs to tell staff everyone must serve when the line gets beyond 3 or 4 people. Obvious customer service isn't it? Returned a week later and same scenario, about a dozen people waiting forlornly. It's also not fair on the employees that they're being left understaffed and having to deal with unhappy customers staring back at them. Manager...