Costa Coffee — Restaurant in London

I recently visited the Costa located in Next and, unfortunately, my experience was far from satisfactory. The staff seemed moody and unapproachable, which set a negative tone for the visit. I’m not sure why they were like this, but it certainly wasn’t welcoming.

The cake selection was disappointing—limited and of poor quality. The slice I tried was dry and far from fresh, which is unacceptable given the £4 price tag. If you’re charging premium prices for a small portion, the least you can do is ensure the product is fresh and enjoyable.

Additionally, the cleanliness of the seating area was lacking. Tables were wet and had leftover food bits on them, making it an unpleasant place to sit and enjoy a drink.

As for my order, I wanted an extra ingredient in my drink—just some cinnamon on top—which was available, but the staff outright refused to serve it. This was frustrating, as it’s such a small request. Most coffee chains like Starbucks, Pret, and Nero make these extras readily available for customers to add to their drinks. For Costa to not only not offer this as a self-serve option but also refuse to provide it upon request is baffling.

Overall, this visit was a letdown. Poor customer service, lack of cleanliness, and refusal to accommodate basic requests are things that should be addressed...

Ordered a caramel quartardo instead of following spec using caramel peaces used syrup when questioned the girl shrugged not sure if she heard or didn't care, and the food was over cooked and dry, defiantly won't use this branch again. Also only 2 staff on so tables not getting cleaned between uses was a let down especially for such...

I ordered a medium iced latte. The ice cup has been changed to one without a logo, but the size is said to be 16oz, but it seems to be smaller. I always feel it every time I go, but the place is large, but the number of staff is not many, I saw many empty cups on empty tables here and there....