Costa Coffee — Restaurant in London

Truly awful. I’ve attempted to use the cafe for lunch options a few times now as I often work in the Ponders End area. The selection of food isn’t great and having tasted their offerings I just won’t be bothering again. The sandwich was stale - I got a toasted (cheese and roasted tomato) sandwich but you can tell when stale bread has been toasted… and not a single roasted tomato in sight… just a thin smear of paste that tastes like ketchup with barely any cheese. There was more cheese on top which was hard… that couple with the thick dry crusts made it quite hard to swallow. Absolutely nothing special about the iced latte apart from the exorbitant price. Costa is the only high street brand in Ponders End High St but it’s competing against the small businesses who are able to provide homemade sandwiches and hot food like gozleme for under the £9 this cost me. The staff aren’t particularly fast working or welcoming but must be a depressing place to work to be honest, and the din coming from the sound of shoppers chatting, Tesco tills beeping and announcements meant I could hardly hear myself think. The view is of the resident homeless beggars outside which I think just makes you feel even more guilty about spending sooo much on overpriced ‘let’s not call it food’ when you could be donating to the poor. And let’s not forget Tesco has its own section of takeaway sandwiches which, although not that enticing either, they are a step up from Costa’s offerings. They have a real opportunity here to make the cafe into something decent as could easily build up some walls for sound proofing, improve the food and decor. It wouldn’t take much - and there used to be a good Tesco cafe on the A406 Tesco that felt like it was a good affordable, option that was more closed in and not so open to the whole supermarket. Only a couple of sets of comfy low level chairs which I always look for when not dining formally. This Tesco is ear marked for development so probably won’t be around for much longer …. So it seems like they are just trying to run it into the ground...

This is a review about the Costa's in ponders End Enfield London (Inside Tescos) I love Costa's and visit fairly frequently here as we have family living nearby. All staff here are nice kind and friendly.

Today was exceptionally well with service and kindness. Jebin (or Sebin ) went the extra mile, over and beyond what is expected.

I ordered a snack and a drink but realised to my dismay that I hadn't got quite enough cash to pay for it - how embarassing! as I had forgotten my bank card, and only had about £3.93 in money on me, so apologised and explained and was about to tell staff to replace my snack on the shelf. Jebin reached into her own pocket, and put her own bank card through, for the remainng balance, going above and beyond any kindness and understanding I have ever experienced.

I had had a rotten day and was close to tears, so you can imagine my suprise and heartfelt gratitude. When I asked why? She merely stated I reminded her of her mum whom she loved and lost, adding that she had only lost her dad last year. This filled me with tears.

Jebin alone made my day and wouldn't take no for an answer. I am truly greatful and would appreciate that the management here take note and reward her personally and say a huge heartfelt thankyou from me, for her exceptional kindness. If all the world was like Jebin, what a wonderful world it would be. All staff are hardworking proactive and very very helpful. This Costa's is a credit to the company and you ought to be very proud for the difference Jebin made to my day. Once...

I go to Costa Coffee (inside Tesco) most weekends during my food shopping trips. The Barista got my order wrong for the SECOND time in the space of a week! I order the same drink each time with marshmallows and cream and the same lady keeps getting it wrong. Each time I asked her to correct it she argues back with me even though I ordered very bluntly and made my order clear. I ended up leaving very unhappy and my drink was spilling out of the cup. The lady was quite happy to shove tissue over my cup to stop the overflow, very unhelpful. Could not drink my drink until I got home as it would of spilt all over me. Quite angry at the poor customer service. I will no longer be going to this Costa Coffee as they never seem to listen to...