Costa Coffee — Restaurant in London

If you’re planning to go in and ask for a large drink with syrup, might as well make it at home. 2 times in a row. Large hot chocolate with caramel is too difficult to comprehend so they will instead make a regular hot chocolate with caramel and when you point out you ask for a large they will just top it up with only milk and give it back, blandest hot chocolate Ive had, or they will give you a large hot chocolate with no caramel because what do you need a syrup for anyways, right??? And don't let me start on the...

Will never go back. Ordered a drink with alternatives and requested light whip. I was given dairy whipped cream which I CANNOT consume! It was only after I left and had a sip I realised what it contained, returned to the shop immediately. The barista Ayla who made my drink was informed about allergens (specifically told her myself aswell) did not bat an eyelid when told about her error. This could have had serious implications for another customer!! Costa need to do better!! Order...

Nice to be laughed at for using click and collect and to be told it’s not working. They can’t do anything about it and I have to call customer service. Their internet isn’t working either. I ask for the number and I’m told to Google it while being told they can’t help and do I understand. Yes, I understand I shouldn’t have come here and gone to...