Domino's Pizza - London - Preston Road — Restaurant in London

Don’t order anything from them. I placed an order, the app was showing me it was delivered but it wasn’t. We went to the store, where a guy behind the till told me, he was the one who delivered it but he couldn’t as i didn’t picked up the phone. (No one called me!) When i asked to read my phone number from there system he said: oh it’s your mistake because you entered only 9 numbers. I asked him 3 times to call me just to see if really doesn’t ring, when he did surprise-surprise my phone was ringing. I m working in the hospitality with customers, i know it’s not easy, but at least don’t lie , be honest and respect them. It’s unbelievable that he was keep repeating that it was my mistake and we ended up he was lying all the time. If you don’t have a driver give a call for the customer and let them know maybe instead of waiting they will go to pick up the order.

Disrespectful!!!

Update: the Customer Service team contacted me, they are really nice people and trying to fix everything, thank...

The pizzas say they're ready fast and they're nicely made, but recently the service has been horrendous. I order and collect, always show up when it's "ready", but twice now they have straight up incompetent staff.

1. My pizzas were sitting on the shelf ready to collect and no exaggeration 5 people looked in each box probably 3 times over 5 minutes like they were born yesterday.

2. My pizza was out the oven and two people failed to even pick it up, it then slipped off the rack and they had to remake it in front of me and I waited a further 10 mins while the rest got cold, then they gave me some extra garlic sauce as a sorry.

Vet your staff more, you'd think someone working in a Dominos could 1) pick up a pizza and 2) give you your order. I was...

I have been going to Dominos for a long while and have stopped going there till I went there today. I was welcomed by the same staff I saw from a year ago especially by Ionela who helped me order my usual order from a year ago. She still remembered the order which was super sweet and felt more like a reunion. After she took my order she had a small chat with me whilst making the pizza which made it feel very comforting for me to hear that the staff care about their customers and go above and beyond. Thank you for the margarita pizza and the chicken, olives, mushroom and pepper pizza. They were delicious and I will order from them once again when I feel like...