Empire BBQ — Restaurant in London

I first discovered the pizza from Empire when I was dining-in at another local establishment, The Wine Factor. I’d had the pizza there before and was pleasantly surprised at how good it was so I went back for more. Upon ordering however I was a bit perplexed to see my waiter (who was also doubling as clerk of the wine shop) leave the store and lock the door behind him, imprisoning me inside. He returned several minutes later and broke the harsh news to me that ‘they’ were closed today and I therefore could not have the pizza. I inquired as to who ‘they’ were because at this point I was fully under the assumption that the pizza was being made in the very much open restaurant I was at and ordering from. Not the case! Interestingly, whenever someone orders a pizza from them they’re putting an order in with Empire and then running down to pick it up.

So the next time I was in the mood for this pizza I decided to cut out the middle man and go straight to the source. I’d been to Empire before for lamb wraps but hadn’t noticed that they did pizza. Returning back to the place I could see how I missed it — it isn’t mentioned on the menu. I thought perhaps I’d misunderstood and was in the wrong place until I saw the flat screen tv up high in the corner of the room displaying a still image of a pepperoni pizza. As far as I could tell this was the only mention of it. Craning my neck around the counter I caught a partial glimpse of what appeared to be a beautiful full-size wood fired brick pizza oven which was otherwise completely obscured from view by a wall of take away boxes.

I’ve had the pizza here many times now and it’s the best in the area by far. In a brief conversation with the owner (or someone in a high standing position within the business at least) I was informed that all the pizza ingredients are specially imported from Italy. I was a bit baffled when he told me this because in one way it makes sense, the pizza is very good, but in another way if they’re making great pizza and also taking it very seriously importing the ingredients and all, then why is it not listed on the menu in the shop, why is the oven hidden, why all the secrecy? I simply do not know, but I’m happy to have the knowledge and wanted to...

Zero 🌟 as Empire BBQ is an absolute scam, avoid this place!

I ordered the “Any Three Mix” grills for £27.90, which was supposed to include three full-size meals (Lamb Shish, Chicken Shish, Adana) and each served with bread, rice, couscous, and salad. What did I get? Only ONE meal. That’s it. No explanation, no apology, just two-thirds of my order missing.

To make matters worse, the “large Lahmacun” that came with it was so small it wouldn’t feed a 2yr old. Maybe I should’ve ordered each item separately for £35.70, but I thought the deal was a good value. Instead, it turned out to be a complete rip-off.

I contacted Uber Eats, and they were as useless as an ashtray on a motorbike with auto canned messages. Empire BBQ didn’t answer their phone either so no customer service, no decency.

This isn’t just a bad experience. it’s dishonest business. They’re scamming innocent customers and damaging the trust people place in food delivery services.

Avoid Empire BBQ. You’ll lose money, time,...

Disappointing Experience – Never Ordering Again

I recently had an extremely disappointing experience with [Empire BBQ ]. I ordered a platter for 2 and 2 pizzas through Uber Eats, but what I received was far from what was promised.

The portion size of the platter was shockingly small, only enough for one person, and to make matters worse, the 2 pizzas I ordered were missing entirely. The quality of the food that did arrive was subpar at best.

This experience has left a bitter taste in my mouth, and I cannot emphasize enough how disappointed I am with the service provided by Empire BBQ. I would strongly advise against ordering from them, as my encounter felt like a complete waste of time and money.

In the future, I'll be steering clear of [Empire BBQ], and I hope others do the same to avoid the frustration and dissatisfaction I...